Karla Ramirez
833 Hill Dr Apt E,FL
Summary
Sales Specialist and Manager with a proven track record at The Home Depot Inc and BurgerFi, excelling in relationship building and sales expertise. Leveraged fluency in Spanish to enhance customer service and care, significantly boosting client satisfaction. Expert in upselling, with a keen focus on strategic planning and team motivation to drive revenue and performance.
Overview
3
3
years of professional experience
Work History
Sales Specialist
The Home Depot Inc
West Palm Beach, FL
12.2024 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Manager
BurgerFi
Boynton Beach, FL
09.2021 - 12.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
High School Diploma -
Palm Beach Preparatory Charter Academy
3525 S Congress Ave05.2023
Skills
- Relationship building
- Client relations
- Customer service and care
- Upselling and cross selling
- Sales expertise
- Sales training
- Relationship selling
- Fluent in Spanish
- Customer relations
- Contact follow-up
Timeline
Sales Specialist
The Home Depot Inc
12.2024 - Current
Manager
BurgerFi
09.2021 - 12.2024
High School Diploma -
Palm Beach Preparatory Charter Academy