Karla Rubio
Pine Hill,NJ
Summary
At East Meets West, I excelled as a Key Holder by elevating customer satisfaction through expert complaint resolution and meticulous cash-handling accuracy. Demonstrated leadership by training staff in customer service excellence and streamlining store operations, significantly enhancing team efficiency and store environment. Skilled in inventory monitoring and task delegation, consistently ensuring operational excellence.
Overview
3
3
years of professional experience
Work History
Key Holder
East Meets West Inc.
Deptford,NJ
12.2021 - Current
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Assistant Manager
Spirit Halloween
Deptford, Nj
09.2021 - 11.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Overbrook Highschool
Pine Hill, Nj06.2020
Skills
- Customer service
- Cash Handling
- Training and mentoring
- Store maintenance
- Alarm systems
- Daily reporting
- Inventory monitoring
- Task delegation
- Drawer counting
Languages
Spanish
Native or Bilingual
Timeline
Key Holder
East Meets West Inc.
12.2021 - Current
Assistant Manager
Spirit Halloween
09.2021 - 11.2021
Overbrook Highschool