Karla Sevillano
Irving,TX
Summary
Positive work environment, showcasing a strong work ethic and guest engagement expertise.
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
2
2
years of professional experience
Work History
Server
Cielito Mexican Flavors
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Lead Barback
Omni Hotels & Resorts
03.2023 - 12.2023
- Supported bartenders in providing exceptional service through timely glassware cleaning and restocking.
- Cultivated loyal clientele through friendly interactions and attentive service, fostering strong relationships with patrons.
- Promoted positive work environment through proactive assistance to colleagues during peak hours.
- Elevated overall guest experience through keen observation of patron preferences, anticipating needs before they arose.
Education
No Degree - Teaching English As A Second Language
North Lake College
Irving, TXHigh School Diploma -
Instituto Diosesano San Juan Evangelista
San Juan Opico, El Salvador10-2019
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Safe food handling
- Food running
- Point of sale operation
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Server
Cielito Mexican Flavors
06.2024 - Current
Lead Barback
Omni Hotels & Resorts
03.2023 - 12.2023
No Degree - Teaching English As A Second Language
North Lake College
High School Diploma -
Instituto Diosesano San Juan Evangelista
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