Karla Stoll
Trona,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Personable Member Service Representative offering 10 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Super America
Savage. MN, MN
11.2008 - 03.2009
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and actualized customer service initiatives to decrease wait times.
+Data Entry
Atrix International
Eden Prairie, MN
07.2006 - 08.2006
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Scanned documents and saved in database to keep records of essential organizational information.
- Organized, sorted and checked input data against original documents.
- Completed data entry tasks with accuracy and efficiency
Warranty Administrator
Art Solon
Salida, CO
07.1994 - 11.1999
- Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
- Gathered paperwork and contacted customers to book appointments.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Monitored factory recalls and announcements to stay on top of changes.
- Verified client information by analyzing existing evidence on file.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Maintained confidentiality of patient finances, records and health statuses.
Education
Associate of Arts - Medical Transcription
Rasmussen College
Lake Elmo, MN06.2010
Skills
- Cash Handling
- Customer Complaint Resolution
- Cash Register Operation
- Inbound and Outbound Calling
- Invoicing
Timeline
Customer Service Associate
Super America
11.2008 - 03.2009
+Data Entry
Atrix International
07.2006 - 08.2006
Warranty Administrator
Art Solon
07.1994 - 11.1999
Associate of Arts - Medical Transcription
Rasmussen College