Karla Valenzuela

• Led program implementation for community health initiatives.
• Developed training materials for staff on program procedures.
• Responsible for interactions with other agencies and organizations
• Maintain compliance with joint commission, Texas Health and Human Services, American association of suicidology and Certified Community Behavioral Health Clinic
• Ensures regulatory documentation via monthly compliance with audits.

• Ensure program and contract rules are followed in the assigned program while adhering to company rules and budget guidelines

• Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals.

• Provides on-site and off-site emergency screening assessments with rapid crisis intervention and crisis management to individuals experiencing a behavioral or emotional crisis with the potential for life threatening behavior and/or acute psychiatric crisis.

• Demonstrates a positive role model to youth and/or adults and advocates on their and their family's behalf.

• Maintain compliance with Joint Commission training requirements relevant to job duties

• Provided crisis intervention services to individuals in need of emotional support and guidance.
• Evaluated client needs and provided appropriate referrals to community agencies or mental health professionals.
• Conducted assessments of clients' mental health status, personal history, family dynamics, and living environment.

• Answered inbound calls and responded to client inquiries regarding reservations.
• Scheduled reservation requests and maintained accurate records of bookings.
• Resolved client complaints by providing exceptional customer service.
• Ensured all reservations were properly documented in the system.

• Processed invoices for payment; tracked payments received from vendors and clients.
• Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
• Responded to customer inquiries via email or telephone in a polite and professional manner.