Summary
Overview
Work History
Education
Skills
Availability And Additional Competencies
Relevant Achievements And Experiences
Timeline
Generic

MARIA FERNANDA GUEVARA MARQUEZ

Winter Garden,FL

Summary

A dedicated Dentist specialized in Orthodontics with over 15 years of experience combining clinical excellence with leadership, sales, and personal development skills. A bilingual professional (English and Spanish) with advanced training in Sales Psychology, Digital Marketing, Coaching, and Neurolinguistic Programming. Passionate about organization and creating exceptional customer experiences, I have developed a deep familiarity with systems and products that enhance client engagement-an expertise enriched by personal experiences planning unforgettable trips to Walt Disney World.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

01.2024 - Current
  • Oversees comprehensive patient service, organizing appointments and providing prompt, effective solutions to enhance the patient experience
  • Implemented process improvements in internal management systems, reducing wait times and elevating overall customer satisfaction

Published Author

01.2023 - Current
  • Authored and published a book focused on personal development, currently available on Amazon, receiving excellent reviews for its transformative approach to personal and professional growth

Coordinator of Personal Growth Events

Personal Development Events Company
01.2016 - Current
  • Planned and led workshops and events focused on personal development, utilizing digital marketing and coaching strategies to elevate participant experiences
  • Managed full-cycle event logistics-from location selection to post-event evaluations-ensuring each event was inspirational and memorable

Orthodontic Specialist / Dentist

01.2005 - Current
  • Delivered high-quality clinical services in general dentistry and orthodontics, ensuring excellent patient care during full-time practice
  • Transitioned to a part-time model while maintaining personalized treatment, efficient scheduling, and empathetic patient communication that reflects a commitment to service akin to the Disney experience

Department Head

PHP Life Insurance
01.2016 - 01.2023
  • Led sales teams by implementing innovative strategies to acquire clients through phone calls, social media, and in-person meetings
  • Developed and executed comprehensive training and coaching programs focused on personalizing service and creating unforgettable customer experiences
  • Coordinated promotional events and marketing campaigns that fostered an emotional connection with the brand, mirroring the magic associated with Disney

Education

General Dentistry Degree -

Venezuela

Specialization in Orthodontics -

Mexico

Skills

  • Bilingual Communication
  • Sales & Negotiation
  • Customer Service
  • Organizational Leadership
  • Technology Proficiency
  • Personal Development & Coaching
  • Flexibility & Adaptability

Availability And Additional Competencies

  • Fully flexible schedule available to work weekends, holidays, and extended hours, adapting seamlessly to a dynamic, customer-focused environment.
  • Quick to learn and integrate new systems and processes, contributing to ongoing innovation and continuous improvement in client experiences.

Relevant Achievements And Experiences

  • Disney Experience: Regularly plan and organize family trips to Walt Disney World, gaining in-depth knowledge of its systems, products, and customer service philosophy.
  • Holistic Development: Published a personal development book in 2023 that inspires readers towards growth and excellence.
  • Leadership & Organization: Recognized for successfully managing large teams and coordinating high-impact events that deliver exceptional customer experiences.
  • Innovative Sales Strategies: Implemented creative approaches that significantly increased sales and customer retention.

Timeline

Customer Service Representative

01.2024 - Current

Published Author

01.2023 - Current

Coordinator of Personal Growth Events

Personal Development Events Company
01.2016 - Current

Department Head

PHP Life Insurance
01.2016 - 01.2023

Orthodontic Specialist / Dentist

01.2005 - Current

General Dentistry Degree -

Specialization in Orthodontics -

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MARIA FERNANDA GUEVARA MARQUEZ