Karla Viteri
Kearny,NJ
Summary
Detail-oriented Patient Referral Coordinator with proven success in coordinating referrals, enhancing patient care, and ensuring HIPAA compliance. Demonstrated ability to streamline operations while maintaining effective communication between patients and providers.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Referral Coordinator
Hackensack Meridian Health
Hybrid
10.2024 - Current
- Coordinated patient referrals to specialists, ensuring timely and accurate processing of requests.
- Managed appointment scheduling using electronic health record systems(EPIC) for streamlined patient care.
- Served as a liaison between patients, providers, and insurance companies during the referral process, addressing any concerns or questions that arose along the way.
- Maintained strong relationships with referring physicians, resulting in increased referral volume.
- Maintained up-to-date knowledge of insurance requirements and referral protocols to ensure compliance.
Lead Medical Receptionist
Hackensack Meridian Health
Paramus, NJ
04.2023 - 10.2024
- Supervised front desk operations to ensure efficient patient check-in and scheduling processes.
- Trained and mentored new reception staff on best practices and customer service protocols.
- Implemented workflow improvements to enhance patient flow and reduce wait times.
- Managed appointment scheduling using EPIC
- Coordinated communication between patients, healthcare providers, and administrative staff to streamline operations.
Clinical Operations Associate
Rothman Orthopaedics
Rutherford, NJ
12.2019 - 04.2023
- Managed patient scheduling and appointment confirmations, ensuring optimal office workflow.
- Developed and maintained electronic health records with accuracy and attention to detail.
- Assisted patients with insurance inquiries, enhancing understanding of coverage options.
- Trained new staff on office protocols and patient interaction techniques, fostering a collaborative environment.
- Coordinated communication between medical staff and patients to improve service delivery.
Certified Medical Assistant
Riverside Medical Group
Ridgefield Park, NJ
12.2017 - 12.2019
- Monitored inventory levels of medical supplies, facilitating timely reordering processes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
Education
Associate of Science - Psychology
Hudson County Community College
Union City, NJ05-2021
Skills
- Maintaining confidentiality
- Attention to detail
- Multitasking
- Patient care
- HIPAA compliance
- Office administration
Certification
- CCMA - Certified Clinical Medical Assistant
Languages
Spanish
Full Professional
Timeline
Patient Referral Coordinator
Hackensack Meridian Health
10.2024 - Current
Lead Medical Receptionist
Hackensack Meridian Health
04.2023 - 10.2024
Clinical Operations Associate
Rothman Orthopaedics
12.2019 - 04.2023
Certified Medical Assistant
Riverside Medical Group
12.2017 - 12.2019
Associate of Science - Psychology
Hudson County Community College