Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Karla D Olvera

Albuquerque,NM

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Hardworking and motivated [Job Title] with [Number] years of experience and record of success in [Type] industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Familiar with wide range of beers, liquors, wine and cocktails. Works great with team members to serve customers and meet demand. Always ready to help others and reliable in keeping bar organized, stocked and ready for customers.

Overview

6
6
years of professional experience

Work History

Manager, Bartender, and Server

Cocina Azul
Albuquerque, NM
11.2017 - 04.2024
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Optimized profits by controlling food, beverage and labor costs.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Trained new employees to perform duties.
  • Coached staff on strategies to enhance performance and improve customer relations.

Education

GED -

YDI
Albuquerque, NM
05-2015

Skills

  • Staff Management
  • Performance Management
  • Cross-functional team management
  • Employee training and development
  • Staff Development
  • Expense Tracking

Languages

English
Full Professional
Spanish
Native/ Bilingual

Affiliations

I'm a really enthusiastic individual with self initiative always ready to learn. With knowledge of customer service, always trying the best to make sure customer gets the best experience. Also I like to implement team work as much as needed and work as a team.

References

References available upon request.

Timeline

Manager, Bartender, and Server

Cocina Azul
11.2017 - 04.2024

GED -

YDI
Karla D Olvera