Karla D Olvera
Albuquerque,NM
Summary
Results-driven Manager with expertise in bartending and serving, focused on enhancing customer service and team performance. Led initiatives that optimized operations and improved customer satisfaction through effective complaint resolution and staff training. Strong background in staff development and inventory control, fostering collaborative relationships to achieve business goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager
SUBWAY®Restaurants
Albuquerque, New Mexico
09.2025 - 03.2026
- Managed daily operations, ensuring compliance with health and safety standards.
- Trained and supervised staff, fostering a positive team environment.
- Established customer service standards while monitoring staff compliance to ensure quality service.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Coordinated inventory management to optimize stock levels and minimize waste.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw cash handling procedures, maintaining accuracy in financial transactions.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed daily banking activities such as deposits and withdrawals.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Updated and maintained store signage and displays.
- Reviewed customer feedback to identify operational improvements and enhance satisfaction.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Developed relationships with suppliers to negotiate better prices.
Server
Chili's Bar and Grill
Albuquerque, New Mexico
10.2024 - 05.2025
- Provided exceptional customer service during high-volume dining hours.
- Provided excellent customer service to ensure satisfaction.
- Monitored tables regularly to ensure guest satisfaction throughout meals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Recommended menu items that contributed to positive dining experiences.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Delivered food orders promptly and courteously.
- Processed customer orders using point-of-sale system efficiently.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Prepared checks, itemizing total meal costs and taxes.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Communicated with hosts, bussers, and kitchen staff to ensure seamless service and guest satisfaction.
- Assisted in training new servers.
- Trained new employees on restaurant procedures and plating techniques.
- Promoted desserts, appetizers, and specialty drinks, increasing overall sales.
- Stayed informed about daily specials, new menu items, promotions.
- Maintained cleanliness and organization of dining area and service stations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Stocked service areas with supplies during slow periods.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Addressed complaints to kitchen staff and served replacement items.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Server
Applebee's
Albuquerque, New Mexico
05.2024 - 08.2024
- Resolved guest inquiries and issues promptly, ensuring a positive dining experience.
- Provided excellent customer service to ensure satisfaction.
- Recommended menu items to elevate guest dining experience and drive customer satisfaction.
- Monitored tables regularly to ensure guest satisfaction throughout meals.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Processed customer orders using point-of-sale system efficiently.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Promoted desserts, appetizers, and specialty drinks to increase overall sales revenue.
- Stayed informed about daily specials, new menu items, promotions.
Manager, Bartender, and Server
Cocina Azul
Albuquerque, NM
11.2016 - 04.2024
- Established positive relationships with guests and staff through effective communication skills.
- Coached employees on performance enhancement strategies to foster supportive service environment.
- Guided team members on food safety, customer service, and up-selling techniques to boost revenue.
- Optimized profits by controlling food, beverage, and labor costs effectively.
- Gathered guest feedback to resolve issues and ensure prompt beverage service.
- Trained new hires during orientation to facilitate smooth onboarding process.
- Maintained cleanliness of bar area while mixing cocktails according to recipes.
- Managed cash drawer accuracy at shift end and processed payments using POS system.
Stone Setter
Relios
Albuquerque, New Mexico
08.2013 - 05.2015
- Set intricate stone designs for jewelry collections.
- Operated specialized tools to achieve precise stone cutting and shaping for intricate designs.
- Set stones into jewelry pieces with a variety of adhesives or soldering techniques.
- Examined and evaluated stones to determine suitability for setting.
- Cut and sized stones to fit pieces and replace missing stones.
- Repaired broken or worn-out jewelry pieces by replacing missing or damaged stones.
- Adjusted tensioning devices on machines that hold gemstones securely during the setting process.
- Used tweezers to place small gems into their designated settings accurately.
- Conducted quality control inspections on finished products to identify and rectify defects.
- Inspected completed work for quality assurance purposes.
- Monitored set stones for security during the manufacturing process.
- Operated hand tools, such as saws, drills, files, grinders and polishers, to shape and polish stones.
- Troubleshot equipment and processes to resolve production issues, ensuring smooth workflow.
- Maintained a clean and organized workspace to enhance efficiency.
- Communicated effectively with team members to meet project deadlines.
- Prepared wax molds for casting gemstones into various shapes and sizes.
- Utilized laser technology to cut precise slots in metal mountings for the insertion of gems.
- Cut grooves in metal mountings using gravers in order to secure the placement of stones.
- Applied different types of finishes on metals such as brushing, sandblasting and polishing.
- Shaped and straightened twisted metal items to correct damage and restore ideal appearances.
- Completed repairs such prong retipping, channel repair and stone tightening.
- Cut and sized stones to fit pieces and replace missing stones.
Education
GED -
YDI
Albuquerque, NM05-2015
Skills
- Team leadership
- Staff development
- Recruitment and interviewing
- Budget management
- Operational compliance
- Inventory control
- Point of sale operations
- Cash handling
- Customer service excellence
- Quality assurance
- Conflict resolution
- Decision making
- Goal setting
- Work prioritization skills
- Hygiene standards
- Health regulations
- Suggestive selling
- Brand management
- Safety regulations
Languages
- English
- Spanish
References
References available upon request.
Certification
- Food Handler Certificate
- Alcohol Server Certificate
Timeline
Manager
SUBWAY®Restaurants
09.2025 - 03.2026
Server
Chili's Bar and Grill
10.2024 - 05.2025
Server
Applebee's
05.2024 - 08.2024
Manager, Bartender, and Server
Cocina Azul
11.2016 - 04.2024
Stone Setter
Relios
08.2013 - 05.2015
GED -
YDI