Karla Melisa Smyth
Boca Raton,FL
Summary
Accomplished Sales Director at Illari Threads LLC, adept in CRM proficiency and fostering customer relationships, significantly increased sales by 50%. Leveraged strategic planning and consultative sales to exceed targets and cultivate long-term client partnerships, showcasing exceptional time management and community networking skills.
Overview
10
10
years of professional experience
Work History
Sales Consultant
KS Consulting
01.2023 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Train and teach consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided training for sales and customer service a
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Generated increased sales revenue through effective training
Regional Sales Director
EndyMed USA
05.2022 - Current
- Archived quarterly goals and increase them by 25%
- Hold number one sales Rep in USA for the past year
- Developed and executed sales plans for consistent growth in revenue and profitability.
- Provided accurate forecasts based on comprehensive data analysis which informed decision-making across various departments within the company.
- Increased sales revenue by 25% developing and implementing strategic territory plans in my territory.
- Set ambitious yet achievable sales targets for the territory team; provided motivation through ongoing coaching and guidance towards goal attainment.
- Established strong relationships with key clients, boosting customer retention rates.
- Provided exceptional support to existing customers, leading to increased repeat business and referrals.
- Grew businesses by adopting market expansion strategy to serve different customer needs.
Sales Director
Illari Threads LLC
05.2020 - 05.2022
- Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
- Fostered a culture of continuous improvement within the sales department, regularly organizing workshops and skill-building sessions for employees at various levels of expertise.
- Managed relationships with key industry stakeholders, attending conferences and networking events to further establish the company''s presence in relevant circles.
- Exceeded sales goals through effective time management and resource allocations.
- Increased average deal size by upselling additional products and services to existing clients.
- Increase sales by 50%
- Presented Illari products at industry trade shows and client-sponsored events.
Territory Sales Manager
Empire Medical Training
07.2017 - 05.2020
- Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
- Maintained thorough and current knowledge of medical training, competitive offerings and market developments to capitalize on growth and expansion opportunities.
- Coordinated training sessions for healthcare professionals on aesthetics training, increasing safety measures during procedures.
- Streamlined sales processes by implementing an effective CRM system, improving overall efficiency and productivity.
- Expanded territory reach through targeted prospecting of new accounts, leading to a higher number of closed deals.
- Mentored junior sales team members, contributing to their professional development and success within the organization.
- Delivered persuasive product presentations, resulting in increased interest and demand among healthcare professionals.
- Exceeded quotas consistently with driven mindset focused on continuously bringing in new business and closing sales.
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
- Managed administrative logistics of events planning, event booking, and event promotions.
Engagement Manager
Cemex USA
01.2015 - 07.2017
- Managed complex engagements involving multiple teams and large budgets, consistently meeting or exceeding expectations.
- Collaborated with sales, delivery, and service teams to manage seamless client experiences.
- Managed client expectations and mitigated potential conflicts, ensuring a high level of customer satisfaction throughout the engagement process.
- Consulted with teams on established best practices and process improvements.
- Streamlined internal processes to improve team efficiency and project delivery timelines.
- Led successful projects by overseeing all aspects from initiation to completion, ensuring timely delivery and client satisfaction.
Education
Bachelor of Business Administration - Business Administration And Management
Universidad Internacional De Las Americas
San Jose, Costa Rica 12.2002
Skills
- Time Management
- Customer Relationship Management
- CRM proficiency
- Product and service knowledge
- Closing Techniques
- Strategic Planning
- Community Networking
- Consultative Sales
- Sales Strategies
- Cold-calling
- Customer oversight
- Territory Management
- Trade show representation
Accomplishments
- Successfully launched KS Consulting.
- Grew territory from $50000 in 2019 to $300000 in one quarter.
- Ranked#1 in South Florida for 2023.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Native or Bilingual
Timeline
Sales Consultant
KS Consulting
01.2023 - Current
Regional Sales Director
EndyMed USA
05.2022 - Current
Sales Director
Illari Threads LLC
05.2020 - 05.2022
Territory Sales Manager
Empire Medical Training
07.2017 - 05.2020
Engagement Manager
Cemex USA
01.2015 - 07.2017
Bachelor of Business Administration - Business Administration And Management
Universidad Internacional De Las Americas
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