Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Karlee Mercede

Lowell,IN

Summary

Dynamic and customer-focused professional with a proven track record at previous employers. Expert in multitasking and relationship building, enhancing guest experiences through exceptional service. Skilled in managing reservations and maintaining organized waitlists, ensuring efficient task completion. Committed to delivering personalized service while effectively prioritizing tasks in high-pressure environments.

Overview

4
4
years of professional experience

Work History

Restaurant Hostess

The Lighthouse Restaurant
08.2023 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.

Hairstylist

The Purple Door
12.2024 - 04.2025
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Educated customers on products to maximize benefits.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Determined appropriate hair treatments based on conditions and textures.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
  • Distributed business cards outside of salon to generate new business.
  • Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
  • Leveraged social media platforms to showcase work and attract broader clientele.

Server

Pizza Hut
04.2021 - 08.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

Cosmetology License - Cosmetology

Paul Mitchell The School
Merrillville, IN
11.2024

General -

Lowell Senior High School
Lowell, IN
2023

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Scheduling
  • Relationship building
  • Task prioritization

Timeline

Hairstylist

The Purple Door
12.2024 - 04.2025

Restaurant Hostess

The Lighthouse Restaurant
08.2023 - Current

Server

Pizza Hut
04.2021 - 08.2023

Cosmetology License - Cosmetology

Paul Mitchell The School

General -

Lowell Senior High School

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Karlee Mercede