Karlee Purkey
Summary
Recent graduate of IUK who is eager to get into the workforce of Public Administration. With a history of numerous customer service occupations, I pride myself on the personable, yet professional relationships I can create with those who I interact with. Taking initiative when needed, and being able to receive direction are also personal qualities that can benefit myself and others in the workplace.
Overview
6
6
years of professional experience
Work History
Patient Access Specialist
Riverview Health Hospital
08.2023 - Current
- Greeted patients in a professional manner, obtaining the patient's personal and demographic information to correctly modify their medical charts.
- Obtained insurance information from patients, verifying eligibility, and working with many different insurance companies.
- Build a customer service relationship with patients when obtaining information to register them as a patient of the facility.
- Answer phone calls, transfer patients towards the direction needed, working with Microsoft Office and EPIC Software.
Waitress
Erika's Place
06.2019 - 10.2024
- Greeted, served, and maintained a positive work environment while working in a fast-pace restaurant.
- Obtained orders, answered phone calls, as well as running the cash register utilizing cash, cards, and checks within the Cake system.
- Developed personal relationships with certain customers who often frequented the facility.
- Kept a clean facility while maintaining organization to increase efficiency.
Receptionist
Edge Adventures Koteewi
05.2018 - 11.2018
- Greeted parties throughout the day, providing direction on basic rules of the park.
- Scheduled climb times throughout the week, ensuring everyone was able to climb safely and efficiently.
- Sold and stocked the concession stand offered to customers.
- Maintained a clean facility and work area.
Receptionist
Purkey's Heating & Cooling
03.2019 - 04.2019
- Filled in when needed in answering phone calls of potential or existing customers.
- Scheduled cleanings, service, and maintenance calls for customers requesting appointments.
- Maintained the schedule of multiple technicians, ensuring their days flowed smoothy.
Education
Bachelor of Science - Public Administration
Indiana University Kokomo
Kokomo, IN08.2024
Skills
- Customer Service
- Obtaining & Inputting Data
- Time Management
- Works Well Under Pressure
- Problem-solving Skills
- Empathetic
- Taking initiative when needed
Timeline
Patient Access Specialist
Riverview Health Hospital
08.2023 - Current
Waitress
Erika's Place
06.2019 - 10.2024
Receptionist
Purkey's Heating & Cooling
03.2019 - 04.2019
Receptionist
Edge Adventures Koteewi
05.2018 - 11.2018
Bachelor of Science - Public Administration
Indiana University Kokomo
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