Karlesha Bell
Brooklyn,NY
Summary
I am an ambitious and hardworking individual, with broad skills and experience in the public. I am skilled in Excel Spreadsheets MS Office Products and Outlook scheduling. I have a great verbal and written communication skills.
Results-driven Representative known for productivity and efficiently completing tasks. Skilled in client communication, problem resolution, and process optimization. Excel in negotiation, strategy development, and customer relationship management. Leverage active listening, empathy, and persuasive speaking to achieve objectives and exceed goals.
Overview
21
21
years of professional experience
Work History
Department Of Motor Vehicles Representative
New York State DMV
Brooklyn, NY
02.2023 - 08.2025
- Provided customer service by answering product and service related questions.
- Educated customers on product features and benefits to ensure they had an excellent shopping experience.
- Escalated unresolved issues to appropriate departments for further investigation.
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
- Answered customer inquiries promptly and professionally.
Building Supervisor/Manager
ASSISTANT BUILDING MANAGER
Brooklyn, New York
01.2021 - 01.2022
- Building supervisor/managers oversee the daily operations and maintenance of commercial, industrial, or residential properties.
- They liaise with tenants and owners, coordinate, and manage maintenance, housekeeping, and security activities, and ensure the facilities meet regulatory standards and codes.
- Coordinating and managing maintenance and repair activities and liaising with vendors to ensure smooth daily building operations.
- Resolve any issues reported by tenants efficiently.
- Excellent organizational and project management skills and ensure that your assigned properties are in compliance with applicable regulations and building codes.
Shift Supervisor/Sales Associate
GAP INC.
New York, NY
01.2008 - 01.2021
- Company Overview: GAP INC. is a global apparel retailer known for its casual clothing and accessories.
- Manage daily schedules, employee shifts, and time-off requests.
- Assign duties to employees and oversee their progress.
- Ensure that daily sales/production goals are met.
- Count cash at the end of the shift and manage bank deposits.
- Train and integrate new workers.
- Provide guidance and feedback to employees when needed.
- Ensure industry rules and regulations are followed.
- Handle customer and employee complaints.
- Resolve conflicts between employees.
- Transfer products and other objects to and from the worksite on occasion.
- GAP INC. is a global apparel retailer known for its casual clothing and accessories.
Customer Service Rep
FOREVER 21
Brooklyn, NY
01.2005 - 01.2008
- Performed all functions relating to the handling of merchandise in accordance with corporate policies.
- Resolved all customer complaints consistent with company policy with customer satisfaction in mind.
- Counted money in drawers at beginning of shifts to ensure amounts were correct and there was adequate change.
- Established and identified prices of goods and tabulated bills using cash registers, and optical price scanners.
Education
Diploma -
PROSPECT HEIGHTS HIGH SCHOOL
Skills
- Critical thinking
- Problem solving
- Team leadership
- Time management
- Organizational skills
- Oral/written Communication skills
- Customer service
- Regulatory compliance
- Facilities management
Timeline
Department Of Motor Vehicles Representative
New York State DMV
02.2023 - 08.2025
Building Supervisor/Manager
ASSISTANT BUILDING MANAGER
01.2021 - 01.2022
Shift Supervisor/Sales Associate
GAP INC.
01.2008 - 01.2021
Customer Service Rep
FOREVER 21
01.2005 - 01.2008
Diploma -
PROSPECT HEIGHTS HIGH SCHOOL