Summary
Overview
Work History
Education
Skills
References
Timeline
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Karley Hooks

Powell,TN

Summary

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

4
4
years of professional experience

Work History

Shift Leader

Bliss and Tori Masson Shoes
Knoxville, TN
04.2023 - 06.2024
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Resolved customer complaints promptly and professionally.
  • Assisted in training new employees on shift operations.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.

Key Holder

Buff City Soap
Powell, TN
10.2020 - 09.2022
  • Replenished merchandise displays throughout the store as needed.
  • Supervised employees by providing direction on tasks and expectations regarding customer service standards.
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.
  • Enforced safety regulations within the store environment to protect both employees and customers.
  • Assisted customers with product selection and resolving complaints.
  • Monitored employee performance to ensure adherence to company policies and procedures.
  • Making the store's bath and body products, and teaching new employees as well.

Barista

Dunkin' Brands
Knoxville, TN
06.2020 - 09.2020
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Operated cash registers to process customer payments.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Adhered to health department regulations concerning sanitation standards.

Education

Associate of Arts - General Education

Pellissippi State Community College
Knoxville, TN

Skills

  • Conflict Resolution
  • Equipment Troubleshooting
  • Creative Problem-Solving
  • Assigning Work
  • Team Collaboration and Leadership
  • Cash Handling
  • POS System Operation
  • Issue Resolution

References

References available upon request.

Timeline

Shift Leader

Bliss and Tori Masson Shoes
04.2023 - 06.2024

Key Holder

Buff City Soap
10.2020 - 09.2022

Barista

Dunkin' Brands
06.2020 - 09.2020

Associate of Arts - General Education

Pellissippi State Community College

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Karley Hooks