Karl F. Ermisch
Little Falls,NY
Summary
Dynamic General Manager with a proven track record at Ivo Cabinets and Surfaces, excelling in team leadership and workflow optimization. Adept at strategic planning and problem-solving, driving results in fast-paced environments. Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
28
28
years of professional experience
1
1
Certification
Work History
General Manager
Ivo Cabinets and Surfaces
Utica, NY
- Current
- Managed daily operations and ensured efficient workflow in cabinet and countertop production.
- Supervised staff, fostering teamwork and maintaining a positive work environment.
- Implemented inventory management processes to optimize material usage and reduce waste.
- Training of Sales and Customer Service Staff
Owner
Ermisch Studio Marrone Photography
Little Falls, NY
01.2006 - Current
- Professional Portrait and Wedding Photography Studio
- Collaborated with clients to understand their vision for photo shoots.
- Trained new staff on studio procedures and customer service standards.
- Ensured high-quality production standards during photo sessions and editing processes.
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
Pro Services and Flooring Sales Specialist
Lowe's Home Improvement
Herkimer, NY
04.2021 - 10.2023
- Region leading Sales Specialist responsible for a multitude of customers. My weekly metrics were above 90% as compared to others in my position.
- Processed customer orders accurately using point-of-sale systems.
- Resolved customer inquiries and concerns regarding products and services effectively.
- Developed relationships with architects, designers and builders in order to generate leads for potential projects.
Executive Director
Leadership Mohawk Valley
Utica, NY
01.1998 - 12.2005
- The Center for Leadership Excellence (CLE) formerly known as Leadership Mohawk Valley, connects and inspires leaders from across the Mohawk Valley to think and lead in new and innovative ways to make a positive difference in our region.
- Collaborated with local organizations to promote leadership training and development.
- Developed strategic programs to enhance community leadership initiatives.
Education
BA - Visual Arts
SUNY New Paltz
New Paltz, NY12.1982
AA - Photography
Herkimer County Community College
Herkimer, NY12.1980
Skills
- Sales management
- Client consultation
- Customer relationship management
- Inventory control
- Team leadership
- Effective communication
- Relationship building
- Problem solving
- Strategic planning
- Workflow optimization
- Team player
- Project management
Certification
- John Maxwell Certified Public Speaker
Websites
Timeline
Pro Services and Flooring Sales Specialist
Lowe's Home Improvement
04.2021 - 10.2023
Owner
Ermisch Studio Marrone Photography
01.2006 - Current
Executive Director
Leadership Mohawk Valley
01.1998 - 12.2005
General Manager
Ivo Cabinets and Surfaces
- Current
BA - Visual Arts
SUNY New Paltz
AA - Photography
Herkimer County Community College
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