Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteering
Timeline
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Karlie Henning

Asheville,NC

Summary

Proven hostess at Crave Desert Bar, adept in guest engagement and reservations management, significantly enhancing dining experiences. Excelled in training peers and optimizing front-of-house operations, showcasing exceptional customer service and organizational skills. Demonstrated hospitality expertise, ensuring seamless guest interactions and efficient service coordination.

Overview

3
3
years of professional experience

Work History

Hostess

Crave Desert Bar
01.2024 - Current
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostesses on customer service, best practices, and restaurant policies to maintain high standards of service.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Worked roughly 15 hours a week, often including late nights till 9:00, 10:00, and 11:00pm

Babysitter

Neighbors, Friends, Mutual Friends
03.2022 - 04.2024
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Reassured children when upset providing emotional support and stability.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Usually worked 4-6 hours during these jobs, most being mid-day and also evening to night.

Education

High School Diploma -

T.C Roberson High School
Asheville, NC
06.2025

Skills

  • Customer Service
  • Complaint Handling
  • Customer Service, Patience, and Empathy
  • Reservations Management
  • Food Running
  • Guest complaint resolution
  • Hospitality service expertise
  • Seating arrangements

Accomplishments

  • Made WNC All-Region Team all years on Varsity
  • Made NC All-State Team Sophomore and Junior Year
  • Made WNC All-Conference Team all years on Varsity
  • Won NCSAA Performance of the Month for August 2024, as well as Athlete of the Month at my School for the same month
  • Broke Most Career Kills Record held for 4 years
  • Broke Most Kills in a Match Record held for 4 years

Volunteering

-Worked with Asheville Greenworks a local recycling organization, helping to run recycling drive through events and cleaning up trash in nature. Able to meet and interact with many other people while helping ht environment, learning the value of volunteer work as well as collaboration.

-Volunteered for my former and neighboring elementary school, Estes Elementary, working with 1st through 3rd graders on various different project: science fair, reading aloud, entrepreneur fair, general projects in the classroom, and helping the teachers.

-Participated in my schools PEP Program prom and special olympics outside of being a peer tutor at T.C. Roberson. Helping students get ready as well as accompany them to the prom. Also attended our schools special olympics for the county, helping students play in games and enjoy the event itself.

Timeline

Hostess

Crave Desert Bar
01.2024 - Current

Babysitter

Neighbors, Friends, Mutual Friends
03.2022 - 04.2024

High School Diploma -

T.C Roberson High School

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Karlie Henning