Karliegh Sloan
POWDR
Randolph,MA
5
years of professional experience
Driven employee with a proven background in hospitality and customer service. Able to successfully manage guest interactions and resolve any issues to enhance the guest experience. I am able to demonstrate strong communication skills and attention to detail in fast-paced environments.
Work History
Front Desk Agent /Service Porter
1 Year 1 Month- Greeted and assisted guests with check-in and check-out processes, ensuring smooth arrivals and departures
- Managed reservations using StayInTouch POS to optimize occupancy rates and enhance guest satisfaction.
- Provided information on nearby activities, attractions, and different hikes in the park promoting guest engagement and experience.
Server
7 Months- Coordinated food and beverage orders with kitchen staff to streamline service efficiency.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Retail Sales Associate
5 Months- Maintained organized merchandise displays, ensuring visual appeal and accessibility.
- Greeted customers and helped with product questions, selections, and purchases.
- Processed transactions accurately using POS systems, minimizing errors during sales.
Front Desk Lead
5 Months- Supervised front desk operations, ensuring efficient guest check-in and check-out processes.
- Trained and mentored new front desk staff on customer service protocols and operational procedures.
- Collaborated with management to streamline front desk workflows and improve efficiency.
Retail Sales Associate
3 Months- Answered questions about store policies and addressed customer concerns.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Greeted customers and provided outstanding customer service.
Food Service Cashier
1 Year 7 Months- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance through diligent tracking of sales and receipts.
- Provided excellent customer service by greeting guests warmly and answering questions about menu offerings.
Education
High School Diploma
Skills
Guest engagement
POS systems
Cash handling
Hospitality services
Hospitality management
Problem-solving skills
Timeline
Front Desk Agent /Service Porter
POWDR
07.2025 - CurrentRead More
Server
Crafty Crab
12.2024 - 07.2025Read More
Retail Sales Associate
Aramark
04.2024 - 09.2024Read More
Front Desk Lead
Xanterra Parks & Resorts
11.2023 - 04.2024Read More
Retail Sales Associate
Delaware North
07.2023 - 10.2023Read More
Food Service Cashier
Randolph Cafe
04.2021 - 11.2022Read More
Randolph High School
High School Diploma
Read More