Karlton Waddell
Barnesville,GA
Summary
Accomplished Field Service Manager with a proven track record at Dish Network, enhancing team productivity by over 30% through effective scheduling and resource allocation. Skilled in managing service operations and fostering a culture of continuous improvement. Demonstrates exceptional problem-solving abilities and team leadership, ensuring high levels of customer satisfaction and compliance with health and safety standards.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Field Service Manager
Dish Network
Macon, GA
12.2022 - Current
- Led team of up to 12 service technicians in field activities.
- Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
- Managed a team of technicians, providing support and guidance for professional development.
- Increased team productivity with effective scheduling and resource allocation.
- Ensured compliance with all regulatory requirements, maintaining up-to-date knowledge of industry standards and changes in legislation.
- Monitored service metrics, identifying trends for continuous process improvement initiatives.
- Reduced equipment downtime by implementing proactive maintenance plans and schedules.
Field Service Technician
Dish Network
Macon, GA
09.2019 - 12.2022
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Followed safety procedures to avoid injuries in field.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
Assistant Produce Manager
Ingles Markets Inc
Forsyth, GA
11.2016 - 08.2019
- Continuously improved processes and procedures within the department to maximize efficiency, reduce waste, and increase overall profitability.
- Demonstrated strong leadership skills by stepping into management roles when necessary, ensuring smooth operations in the absence of a manager.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Conducted daily inspections of received goods to ensure freshness and quality, addressing any discrepancies or concerns immediately with suppliers.
- Optimized product rotation procedures to minimize spoilage while maintaining ample stock levels for customer convenience.
Produce Manager
Walmart
Forsyth, GA
07.2016 - 10.2016
- Trained and supervised produce staff for optimal performance and adherence to company policies.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
- Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
- Coached and mentored new team members.
- Assisted customers with produce questions.
- Conducted regular inventory audits, addressing discrepancies and minimizing shrinkage due to theft or spoilage.
- Maintained safety standards throughout the department, ensuring compliance with local regulations and company policies.
Merchandiser
PepsiCo
Macon, GA
10.2014 - 07.2016
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
Grocery Department Manager
Walmart
Forsyth, GA
06.2011 - 10.2014
- Collaborated with other departments to develop cross-merchandising strategies that boosted overall store sales performance.
- Ensured compliance with food safety standards, maintaining high levels of quality control within the department.
- Maximized sales performance with effective inventory management and stock rotation practices.
- Collaborated with store management to optimize overall store performance and meet company goals.
- Reduced shrinkage rates by closely monitoring inventory levels and addressing discrepancies promptly.
- Enhanced customer experience by addressing inquiries, resolving issues, and providing exceptional service at all times.
- Led a team of employees, providing ongoing training and development for optimal performance.
- Managed grocery department operations, ensuring a clean and organized store environment.
Education
Business
Gordon College
Barnesville, GADiploma -
Pike County
Pike, GASkills
- Scheduling jobs
- Managing service operations
- Health and safety compliance
- Field Operations
- Staff Management
- Payroll Management
- Tool and equipment maintenance
- Employee Scheduling
- Remote Team Management
- Sales Coaching
- Positive Attitude
- Problem-Solving
- Time Management
- Attention to Detail
- Computer Skills
- Team Leadership
- Task Prioritization
- Self Motivation
- Employee Training
Certification
Forklift
Timeline
Field Service Manager
Dish Network
12.2022 - Current
Field Service Technician
Dish Network
09.2019 - 12.2022
Assistant Produce Manager
Ingles Markets Inc
11.2016 - 08.2019
Produce Manager
Walmart
07.2016 - 10.2016
Merchandiser
PepsiCo
10.2014 - 07.2016
Grocery Department Manager
Walmart
06.2011 - 10.2014
Business
Gordon College
Diploma -
Pike County