Karly Baird
Topeka,KS
Summary
I am an experienced dental office professional with over three years of front office leadership in both corporate and private practices. I bring a strong background as a Front Office Lead and Assistant Office Manager, with hands on experience covering Office Manager responsibilities across multiple locations. I am highly skilled in dental insurance operations, including claim submission, payment posting, and managing patient billing statements. I make it a point to be organized and detail oriented so I can maintain a comfortable and effective workplace environment for coworkers and patients. I’m also recognized for my positive attitude, strong communication skills, and fo having a personable approach with both patients and team members.
Overview
3
3
years of professional experience
Work History
Patient Coordinator
Jowett and Lewis Family Dentistry
Topeka, KS
01.2025 - Current
- Scheduled patient appointments while facilitating communication between patients and the dental team to ensure efficient use of time and resources.
- Assisted in insurance verification processes, and streamlining claims submissions.
- Resolved patient inquiries and concerns promptly while fostering a positive clinic environment.
- Provided excellent customer service to all patients, addressing concerns, and answering questions promptly and professionally.
- Enhanced revenue collection rates by diligently monitoring outstanding accounts, initiating timely follow ups, and negotiating payment plans with patients.
- Managed end to end dental insurance claims, including submission, follow up, and responding to documentation requests.
- Oversaw patient billing for the practice, ensuring charges were accurate, statements were issued promptly, and accounts reflected correct balances after insurance payments.
Assistant Manager/Operations Lead
Aspen Dental
Topeka, KS
01.2023 - 01.2025
- Trained and supervised administrative staff to ensure a collaborative team environment.
- Managed front office operations supporting workflow, scheduling, and patient experience.
- Coordinated insurance verifications and benefit breakdowns.
- Demonstrated strong organization skills and attention to detail while managing a high volume corporate dental office efficiently.
- Acted as a leadership presence in the office, helping to resolve patient concerns and supporting team productivity.
- Covered Office Manager responsibilities for multiple locations, ensuring continuity of operations to adhere to company policies.
- Provided excellent customer service by promptly addressing patient inquires via phone, email, or in person interactions.
- Established clear performance expectations for team members through goal setting sessions.
- Handled sensitive situations professionally such as discussing treatment costs, or past due account balances with patients to ensure a satisfactory resolution.
Education
High School Diploma -
Topeka High School
Topeka, KS05-2019
CNA -
Washburn Institute of Technology
Topeka, KS05-2019
Skills
- Claims Processing
- Patient Billing statements & Collections
- Front Office Operations
- Patient Account Management
- Financial Counseling & Treatment Plan Explanation
- Patient Relations & Conflict Resolution
- HIPAA Compliance
- Clear & Compassionate Communication
- Attention to Detail
- Organization & Time Management
- Problem Solving
- Leadership & Team Support
- Professionalism & Confidentiality
Timeline
Patient Coordinator
Jowett and Lewis Family Dentistry
01.2025 - Current
Assistant Manager/Operations Lead
Aspen Dental
01.2023 - 01.2025
High School Diploma -
Topeka High School
CNA -
Washburn Institute of Technology