Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Karly Cochran

Richmond,IN

Summary

Dynamic retail professional with extensive experience at American Eagle Outfitters, excelling in customer service and cash handling accuracy. Proven track record in training and mentoring staff, enhancing store performance, and achieving sales quotas. Adept at promotional planning and inventory management, driving customer loyalty and operational efficiency.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Key Holder

Bath & Body Works
09.2019 - 01.2020
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.

Assistant Store Manager

American Eagle Outfitters, Inc
11.2016 - 05.2017
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Sales Associate

American Eagle Outfitters, Inc
07.2014 - 11.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Participated in monthly floor sets to introduce new merchandise
  • Prepared and processed merchandise for sales floor by pricing or tagging.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Education

Centerville Abington High School
Centerville, IN

Skills

  • Customer service
  • Cash handling accuracy
  • Promotional planning
  • Sales proficiency
  • Team training and development
  • Store operations oversight
  • Loss prevention
  • Sales quotas
  • Multitasking and prioritizing
  • Adaptable to changing demands
  • Marketing and advertising
  • Merchandising operations

Certification

  • CCMA, Indiana School of Phlebotomy - 2016-2018

Timeline

Key Holder

Bath & Body Works
09.2019 - 01.2020

Assistant Store Manager

American Eagle Outfitters, Inc
11.2016 - 05.2017

Sales Associate

American Eagle Outfitters, Inc
07.2014 - 11.2016

Centerville Abington High School

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