Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
References
Timeline
Generic

Karly Smith

Orlando,FL

Summary

Motivated front desk agent with talent for coordinating guest or patient services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.

Overview

5
5
years of professional experience

Work History

Front Desk Agent

Loews Hotels
Orlando, FL
06.2021 - Current
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Stayed current on local attractions and special events to help guests with entertainment options.

Lifeguard

Loews Hotels
Orlando, FL
10.2018 - 10.2019
  • Maintained neat and clean pool area and clean water.
  • Participated in monthly training courses to stay up-to-date in water rescue techniques.
  • Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
  • Monitored behaviors for safety violations and took steps to prevent further violations.

Education

Associate of Arts -

Valencia College
Orlando, FL
08.2023

High School Diploma -

Windermere High School
Windermere, FL
05.2019

Skills

  • Computer Skills
  • Problem-Solving
  • Verbal and Written Communication
  • Teamwork and Collaboration
  • Phone and Email Etiquette
  • Payment Processing
  • Customer Service
  • First Aid and CPR

Languages

Spanish
Limited
American Sign Language (ASL)
Professional

Accomplishments

  • Miss Middletown 2005
  • NAM Pageant Finalist 2009
  • Star Trainer
  • Ellis and Associates Audit Exceed
  • Merit Diploma

Affiliations

  • Windermere High School Varsity Cheerleading
  • Foundation Academy Varsity Softball
  • Student Leadership Institution
  • Interact Club
  • Best Buddies

References

  • Shannon Dockery- Surfside Inn and Suites Front Desk Manager (407)9213290

Timeline

Front Desk Agent

Loews Hotels
06.2021 - Current

Lifeguard

Loews Hotels
10.2018 - 10.2019

Associate of Arts -

Valencia College

High School Diploma -

Windermere High School

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Karly Smith