Karlycha Vazquez
Cheektowaga,NY
Summary
Dynamic and detail-oriented professional with extensive experience at Walmart as a Cake Decorator and Department Manager. Expert in cake decoration and food handling safety, consistently enhancing customer satisfaction through effective communication and decision-making. Proven ability to manage staff and optimize inventory, driving operational success and fostering a collaborative work environment.
Overview
9
9
years of professional experience
Work History
Cake Decorator
Walmart
2500 Walden Ave
12.2019 - Current
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
Department Manager
Walmart
2500 Walden Ave
12.2018 - 12.2019
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
Sales Associate
Champs Sports
Galleria Mall
09.2016 - 09.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Associate In Psychology - Psychology
Erie Community College
Buffalo, NYSkills
- Cake decoration
- Food handling safety
- Precise Hand-eye coordination
- Custom cake consultations
- Multi tasking
- Time management
- Decision-making
- Staff management
Languages
Spanish
Native or Bilingual
Timeline
Cake Decorator
Walmart
12.2019 - Current
Department Manager
Walmart
12.2018 - 12.2019
Sales Associate
Champs Sports
09.2016 - 09.2018
Associate In Psychology - Psychology
Erie Community College