Karlyn Irlbeck
Homosassa
Summary
Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Upper Deck Bar & Grill
Weeki Wachee
12.2024 - 03.2025
- Prepared checks, itemizing total meal costs and taxes.
- Stocked service areas with supplies during slow periods.
- Greeted guests and provided menus.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Described ingredients and cooking methods on request.
Server
Waterfront Social
Crystal River
05.2024 - 10.2024
- Handled guest concerns, ensuring prompt replacement of items.
- Prevented underage drinking by enforcing ID checks.
- Consistently offered high-quality interactions to numerous customers each day.
- Ensured accurate processing of payments following established company guidelines.
- Monitored customer feedback, resolving issues quickly to enhance dining experience.
Server
The Black and White
Little Falls
03.2023 - 03.2024
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Adept at maintaining an organized inventory system, guaranteeing material readiness.
Bartender
The Boomerang Bar
Littlefield
02.2022 - 06.2023
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Balanced daily registers and generated sales reports for management.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Effectively multitasked within fast-paced environment.
Server
Sage on Laurel
Brainerd
07.2021 - 12.2021
- Upheld high standards of sanitation in accordance with health department regulations.
- Stayed informed about daily specials, new menu items, promotions.
- Presented menus and answered questions regarding items.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Server
Chubbies Sportsbar and Grill
Pine City
03.2016 - 06.2021
- Accurately recorded orders on cash register and point-of-sale system.
- Addressed complaints to kitchen staff and served replacement items.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Provided exceptional service to high volume of daily customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Education
Associate of Arts -
Anoka Technical College
Anoka, MN05-2023
Skills
- Customer service
- Communication skills
- Conflict resolution
- Multitasking
- Detail-Oriented Approach
- Customer feedback
- Analytical Problem Solving
Certification
- Received Gold Medal in The Scholastic Art & Writing Award.
Timeline
Server
Upper Deck Bar & Grill
12.2024 - 03.2025
Server
Waterfront Social
05.2024 - 10.2024
Server
The Black and White
03.2023 - 03.2024
Bartender
The Boomerang Bar
02.2022 - 06.2023
Server
Sage on Laurel
07.2021 - 12.2021
Server
Chubbies Sportsbar and Grill
03.2016 - 06.2021
Associate of Arts -
Anoka Technical College
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