Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Receptionist/mental Health Technician
CareerBuilder
Hilo, Hawaii
07.2022 - Current
Encouraged positive behaviors through rewards systems when appropriate.
Administered medications as prescribed by physician or psychiatrist.
Collaborated with other healthcare professionals such as social workers, psychiatrists, counselors and nurses to coordinate quality care for each client.
Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
Maintained accurate records of patient progress and treatment plans.
Provided crisis intervention and de-escalation techniques to help manage patient behavior.
Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
Supported clients in developing daily living skills such as budgeting money or time management.
Supervised visitors entering the facility according to established security protocols.
Maintained a neat reception area by organizing materials and tidying up furniture.
Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Monitored office supplies inventory and placed orders when necessary.
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Maintained an organized filing system of confidential client information in accordance with company policy.
Greeted visitors and provided them with assistance.
Scheduled appointments for clients, customers, and other visitors.
Scheduled and confirmed appointments.
Scheduled and confirmed appointments and meetings for management team.
Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
Performed clerical duties such as filing, photocopying, transcribing, and faxing.
Answered and directed incoming calls using multi-line telephone system.
Home Health Aide
Kamaaina Healthcare services
Hilo, Hawaii
05.2009 - 09.2023
Participated in developing individualized care plans based on medical orders and assessments.
Transported clients to doctor appointments and social events.
Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
Helped clients move in bed, stand or walk using proper body mechanics techniques.
Engaged patients in recreational activities such as reading books or playing games.
Assisted with personal care activities, such as bathing, dressing and grooming.
Recorded daily notes about client conditions, treatments provided and progress made.
Prepared meals and snacks according to prescribed diets.
Changed bed linens and maintained a clean living environment for the client's safety.
Monitored vital signs such as temperature, pulse rate, blood pressure .
Assisted in ambulation and exercise routines for clients.
Maintained confidentiality of patient information at all times as per HIPAA regulations.
Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
Provided companionship and monitored health condition of clients.
Reported any changes in the client's physical or emotional condition to supervisor immediately.
Administered medications as instructed by physician or nurse practitioner.
Assisted clients with bathing, dressing and incontinence care.
Documented care provided and submitted notes to supervisor.
Direct Support Professional
Easter Seals
Kea‘au, HI
02.2019 - 12.2021
Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
Assisted in planning and implementing recreational activities for participants.
Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
Monitored client's well-being, safety and comfort under physician direction.
Reported changes in client condition to administrators, facilitating nursing intervention.
Documented current patient information to update vital signs, behaviors, and eating habits.
Accompanied or transported clients to appointments, errands and social activities.
Assisted individuals in learning and developing new skills.
Supervised medication administration, personal hygiene and other activities of daily living.
Followed care plan and directions to administer medications.
Teaching Assistant
Keaau Elementary School
Kea‘au
02.2018 - 01.2019
Assisted with the development of Individual Education Plans.
Supervised students in the classroom, cafeteria, hallways and playgrounds.
Monitored student progress by keeping detailed records of academic performance.
Facilitated small group instruction sessions on various topics.
Maintained a safe environment for all students while adhering to school policies and procedures.
Encouraged students to take an active role in their own learning process.
Maintained accurate records of student attendance and performance.
Organized educational activities such as field trips and assemblies.
Provided one-on-one support for special needs students.
Adapted teaching methods and instructional materials to meet the varying needs of individual students.
Assisted teachers in creating lesson plans and providing instructional materials.
Utilized technology resources such as computers, tablets, projectors and interactive whiteboards.
Graded assignments, tests and papers according to teacher instructions.
Helped students master assignments and reinforced learning concepts presented by teachers.
Instructed and monitored students in use and care of equipment and materials.
Worked one-on-one with special needs students to help navigate through school challenges.
Graded assignments and tests and documented results into filing systems.
Crew Member
MacDonalds
Hilo
10.2009 - 04.2015
Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Restocked kitchen supplies including food products and utensils.
Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
Processed takeout orders quickly to ensure timely delivery of meals.
Resolved customer complaints in a professional manner.
Informed customers about daily specials in an engaging manner.
Maintained an organized work area to ensure efficient operations.
Performed cashier duties such as taking orders, collecting payments and providing change.
Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
Assisted in the preparation of food items such as sandwiches, salads and pizzas.
Maintained organized storage areas for food products, beverages and restaurant supplies.
Greeted customers upon arrival, provided menus and answered questions regarding menu items.
Education
Certificate - Front Desk Medical Administrative Assistant
Medcert Online Program
Hilo, HI
10-2020
High School Diploma -
Waiakea High School
Hilo, HI
05-2009
Skills
Clerical Support
Scheduling
File Management
Data Entry
Meeting Preparation
Office equipment operations
Greeting and Seating Clients
Organization skills
Mail distribution
Office Management
Study Skills Development
Assignment Grading
Student Tutoring
Activity implementation
Classroom supply management
Student Supervision
Care Delivery
Progress Documentation
Direct Patient Care
Behavioral Management
Transportation
Medical Records Management
Social Skills Development
Compassionate Caregiving
Charting and documentation
Community activities
Beverage Preparation
Drive-Thru Operations
Food Preparation
Customer Engagement
Safe Food Handling
Customer Service
Food Running
Cleaning
Supplies Monitoring and Restocking
Problem-Solving
Teamwork and Collaboration
Timeline
Receptionist/mental Health Technician
CareerBuilder
07.2022 - Current
Direct Support Professional
Easter Seals
02.2019 - 12.2021
Teaching Assistant
Keaau Elementary School
02.2018 - 01.2019
Crew Member
MacDonalds
10.2009 - 04.2015
Home Health Aide
Kamaaina Healthcare services
05.2009 - 09.2023
Certificate - Front Desk Medical Administrative Assistant
Receptionist/Switchboard Operator/Mental Health Technician at Wellstone Regional HospitalReceptionist/Switchboard Operator/Mental Health Technician at Wellstone Regional Hospital
Mental Health Receptionist at Resource Management Services, LLC, Cruising TimberMental Health Receptionist at Resource Management Services, LLC, Cruising Timber