Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Karmen Godinez

Karmen Godinez

pharr

Summary

Dynamic professional with a proven track record at PQP, excelling in customer service and digital marketing. Skilled in developing SEM strategies and fostering client relationships, resulting in increased retention and repeat business. Adept at time management and problem-solving, ensuring efficient operations and high customer satisfaction.

Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.

Knowledgeable [Desired Position] with solid background in remote customer support and problem-solving. Adept at managing high-volume inquiries and providing effective solutions. Demonstrated ability in leveraging communication and technical skills to enhance user satisfaction and streamline processes.

Offering solid foundation in organizational skills and customer service with readiness to embrace new challenges and learn quickly. Brings ability to manage inventory and assist customers efficiently. Ready to use and develop organizational and customer service skills in [Desired Position] role.

Overview

4
4
years of professional experience

Work History

Sales Associate

PQP
04.2024 - 01.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Work From Home Agent

Indeed
04.2023 - 10.2024
  • Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
  • Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
  • Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
  • Resolved customer inquiries and complaints from multiple channels with moderate supervision.

Costumer Service

PQP
09.2022 - 01.2024
  • Increased client retention with exceptional customer service and timely followups.
  • Enhanced client retention with exceptional customer service, building strong relationships.
  • Increased repeat business through excellent customer service and communication skills.
  • Elevated customer satisfaction by optimizing customer service communication protocols.

Digital Marketing Manager

PQP
01.2021 - 07.2022
  • Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
  • Developed and implemented successful digital marketing campaigns to drive customer engagement and increase brand awareness.
  • Optimized content strategy across multiple channels to support search engine rankings, brand recognition, and user engagement goals.
  • Analyzed competitor activity in the marketplace to inform adjustments in positioning, messaging, and promotional strategies.

Education

No Degree - Accounting And Finance

Ancora High School
Arlington, TX
07-2025

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Typing speed
  • Phone etiquette
  • Goal oriented
  • Digital marketing
  • SEM strategy development
  • Social media management
  • Superior customer service

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Associate

PQP
04.2024 - 01.2025

Work From Home Agent

Indeed
04.2023 - 10.2024

Costumer Service

PQP
09.2022 - 01.2024

Digital Marketing Manager

PQP
01.2021 - 07.2022

No Degree - Accounting And Finance

Ancora High School
Karmen Godinez