Karmen Millwater

Restaurant Hostess

The Lake House

04.2022 - 08.2024

Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Answered customer questions about hours, seating, and menu information.
Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Checked in with servers to confirm preparedness before seating customers.
Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Took initial drink orders and relayed information to wait or bar staff.
Opened and closed seating sections according to volume of guests.
Provided patrons with estimated waiting times during peak service hours.
Rearranged tables and chairs for large parties and retrieved high chairs for children.