Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karmen Aceves

Delanson,NY

Summary

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Overview

33
33
years of professional experience

Work History

Dispatcher

Waste Connections DBA County Waste
Clifton Park, NY
10.2022 - 02.2026
  • Coordinated daily routes for waste collection, optimizing efficiency and reducing delays.
  • Monitored vehicle locations in real-time using GPS tracking systems to ensure timely service delivery.
  • Managed communications between drivers and customers, addressing inquiries and resolving issues promptly.

Customer Service Representative

Waste Connections DBA County Waste
Clifton Park, NY
10.2015 - 10.2022
  • Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
  • Managed complex issues through effective communication and problem-solving techniques.
  • Documented customer interactions in CRM systems to maintain accurate records and improve service quality.
  • Trained new team members on best practices for customer engagement and support processes.

Customer Service/Inside Sales Support Specialist

Thybony Wallcoverings/TWIL
Chicago, IL
12.1992 - 09.2014
  • Managed customer inquiries and order processing to ensure timely fulfillment.
  • Assisted customers with sales needs such as inventory and shipping questions.
  • Expedited issue resolution by liaising between customers and internal departments effectively.
  • Collaborated with sales team to streamline communication and improve response times.

Education

High School Diploma -

Lake Park High School
Roselle, IL

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Attention to detail
  • Time management
  • Dispatching procedures
  • Problem-solving

Timeline

Dispatcher

Waste Connections DBA County Waste
10.2022 - 02.2026

Customer Service Representative

Waste Connections DBA County Waste
10.2015 - 10.2022

Customer Service/Inside Sales Support Specialist

Thybony Wallcoverings/TWIL
12.1992 - 09.2014

High School Diploma -

Lake Park High School