Karmann Thornton
Norcross
Summary
Driven Lead Sales Associate with proven success in leadership roles and extensive knowledge of product and service sales. Committed to exceeding goals, working closely with coworkers and closing sales quickly. Expertise in various sales tactics and negotiations.
Overview
10
10
years of professional experience
1
1
Language
Work History
Lead Sales Associate
FEDEX
07.2023 - Current
- Delivered excellent customer service for repeat business and referrals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals. E.I banners, business cards, brochures, and all other print products.
- Built relationships with customers and community to promote long term business growth.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
- Achieved monthly sales targets consistently by employing persuasive selling techniques tailored to each customer''s unique needs.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Demonstrated leadership skills in managing projects from concept to completion.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Established effective communication channels across departments, leading to smoother coordination of activities related to shipments.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Assistant Manger
Delivery Systems Of Virginia
07.2019 - 06.2023
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Scheduled staff shifts to ensure proper coverage during peak shipping hours without exceeding labor budgets.
Visual Merchandiser
ULTA BEAUTY
10.2022 - 01.2023
- Collaborated with management to develop seasonal merchandising strategies for optimal customer engagement.
- Developed planograms based on best-selling products, optimizing merchandise visibility and accessibility for shoppers.
- Monitored store traffic and customer engagement to determine display effectiveness.
- Collaborated with store managers to determine best placement for merchandise displays.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.
- Provided ongoing feedback on display performance to store management, enabling continuous improvement in visual merchandising techniques.
- Streamlined merchandise replenishment process, minimizing downtime between restocking periods on the sales floor.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
Sales & Scheduling Representative
ADT Home Security
05.2021 - 10.2022
- Collaborated with team members to ensure seamless communication regarding schedule changes, updates, and special requests.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated leadership skills in managing projects from concept to completion.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
Senior Sales Associate
GMR Marketing/ IQOS USA
04.2018 - 05.2021
- Monitored sales team performance and provided constructive feedback.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Developed, maintained and utilized diverse client base.
- Built relationships with customers and community to promote long term business growth.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Contributed towards strategic planning initiatives aimed at driving continuous improvement within the sales department's operations.
- Developed a deep understanding of the company''s products and services to effectively communicate their benefits to potential customers.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Kept detailed records of daily activities through online customer database.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
Education
Associate of Arts - Music Business
Berklee College of Music
Boston, MA05.2026
High School Diploma -
Franklin Military Academy
12.2011
Skills
- Negotiation
- Assignment Delegation
- Data Integrity
- Product Knowledge Expertise
- Staff Training and Development
- MS Office
- CRM Software
- Payment Processing
Accomplishments
- Ranked #1 in the country in sales ;GMR MARMETING/ IQOS USA
- Ranked #1 in sales within district ; ADT Home security
- Supervised team of 35 staff members.
- Recorded sales in growth in sales. #5 store in the US ; Fedex Office.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead Sales Associate
FEDEX
07.2023 - Current
Visual Merchandiser
ULTA BEAUTY
10.2022 - 01.2023
Sales & Scheduling Representative
ADT Home Security
05.2021 - 10.2022
Assistant Manger
Delivery Systems Of Virginia
07.2019 - 06.2023
Senior Sales Associate
GMR Marketing/ IQOS USA
04.2018 - 05.2021
Associate of Arts - Music Business
Berklee College of Music
High School Diploma -
Franklin Military Academy