Karol Facemyer
Lafayette,IN
Summary
Adept at showing up to work on time, polite when interacting with customers and co-workers, professional but easygoing.
Overview
3
3
years of professional experience
Work History
Carpet Cleaning Technician
Todd Yeoman
09.2023 - Current
- Built strong relationships with clients by providing outstanding customer service and follow-up support.
- Addressed challenging situations calmly, resolving issues quickly while maintaining professional demeanor toward both clients and colleagues alike.
- Inspected cleaning sites to provide cost estimates to customers.
- Conducted pre-assessments of carpet conditions to determine appropriate cleaning methods and set realistic expectations for clients.
- Increased overall productivity by effectively managing time and prioritizing tasks, completing assigned duties promptly and efficiently.
- Identified and analyzed customer concerns about stains and damages to anticipate needs and build lasting relationships.
- Reduced client complaints by promptly addressing concerns and ensuring complete satisfaction with the service provided.
Truck Driver, Furniture Mover
Stephen Leitch
09.2021 - Current
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Developed strong working relationships with colleagues, fostering a positive work environment that promoted teamwork and productivity.
- Followed verbal and written instructions to properly move and ship products.
- Improved team efficiency through clear communication and collaboration with fellow movers in coordinating tasks.
Education
Associate's - Psychology
Ivy Tech Community College
LafayetteSkills
- Salesmanship
- Work Orders
- Decision-Making
- Heavy Lifting
- Communication and Interpersonal Skills
- Basic Mathematics
Timeline
Carpet Cleaning Technician
Todd Yeoman
09.2023 - Current
Truck Driver, Furniture Mover
Stephen Leitch
09.2021 - Current
Associate's - Psychology
Ivy Tech Community College