Karol Sanchez
Bellport,NY
Summary
Proven leader and efficient problem-solver, adept in shift planning and customer service, with a track record of enhancing team morale and customer satisfaction at IHOP. Skilled in server maintenance and team management, I excel in creating positive dining experiences, resulting in increased loyalty and sales. Caring Server Shift Leader known for providing exceptional staff morale and exemplary customer service. Ready to address and resolve all conflicts in support of business goals and return patronage. Firm believer in holistic customer and employee care focused on positive experiences for both workers and diners.
Overview
5
5
years of professional experience
Work History
Server / Supervisor
IHOP
10.2023 - Current
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
- Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
- Boosted team morale through motivational leadership style that encouraged collaboration, open communication, and recognition of individual achievements.
- Enhanced customer satisfaction by providing efficient and friendly service to guests.
Bartender / Server
Applebee's Grill + Bar
09.2021 - 10.2023
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Bartender / Server
The Cuban
04.2019 - 06.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
Associate of Arts - Teaching English As A Second Language (ESL)
Suffolk County Community College
Selden, NY05.2022
High School Diploma -
Bellport Senior High School
Brookhaven, NY06.2020
Skills
- Server maintenance
- Shift planning
- Organization
- Customer Service
- Problem-Solving
- Team Management
- Hardware troubleshooting
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server / Supervisor
IHOP
10.2023 - Current
Bartender / Server
Applebee's Grill + Bar
09.2021 - 10.2023
Bartender / Server
The Cuban
04.2019 - 06.2023
Associate of Arts - Teaching English As A Second Language (ESL)
Suffolk County Community College
High School Diploma -
Bellport Senior High School
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