Karol Silva
Edinburg,TX
Summary
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
2
2
years of professional experience
Work History
Server
Wings And Rings
McAllen, Texas
03.2024 - Current
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Maintained records of transactions made during shift as required by law or company policy.
- Greeted guests and provided menus.
- Trained new employees on restaurant procedures and plating techniques.
Shift Leader
Kids wonderland
McAllen, Texas
04.2023 - 02.2024
- Assessed reports and adjusted workflows to realign with targets.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Fostered a team-oriented environment to increase morale and productivity.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Identified needs of customers promptly and efficiently.
- Resolved customer complaints promptly and professionally.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Assisted in training new employees on shift operations.
Education
Some College (No Degree) - Physical Therapy
South Texas College
McAllen, TXSkills
- Flexible schedule
- Cash handling
- Shift leadership
- Positive attitude
- Creative problem solving
- Client support
- Team leadership
- Team motivation
- Strong verbal and written communication
- Decision-making capacity
- Customer service focus
- Complaint resolution
- Multitasking and organization
- Customer service
- Punctual and reliable
- POS system operation
- Deposit preparation
- Customer engagement
- Basic math
- Cash handling expertise
Languages
Spanish
Native/ Bilingual
Timeline
Server
Wings And Rings
03.2024 - Current
Shift Leader
Kids wonderland
04.2023 - 02.2024
Some College (No Degree) - Physical Therapy
South Texas College