Summary
Overview
Work History
Education
Skills
Timeline
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KAROLINA MELENDEZ

Miami,FL

Summary

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

11
11
years of professional experience
2
2
years of post-secondary education

Work History

Court Reporter

Esquire Deposition Solutions
Miami, FL
09.2023 - Current

Responsible for operating digital recording equipment to capture and preserve an accurate record of court proceedings. Maintains logs, ensures recording quality, and supports the preparation of official transcripts.

Hotel & Transfer Analyst

Royal Caribbean
Miami, FL
10.2022 - 09.2023

Coordinates and analyzes hotel accommodations and guest transfer services to ensure smooth pre- and post-cruise experiences. Manages vendor relationships, monitors service quality, and supports operational efficiency through reporting and data analysis.

Branch Operations Manager

CrossCountry Mortgage
Miami, FL
12.2020 - 08.2022

Oversees daily branch operations to ensure efficient loan processing, compliance, and customer service. Manages staff, streamlines workflows, and supports sales teams to meet lending goals while maintaining regulatory standards.

Office Manager

Success TMS
Miami, FL
01.2019 - 12.2020

Manages daily office operations to ensure a smooth and efficient workplace. Oversees scheduling, patient support, staff coordination, and administrative tasks while maintaining a professional and welcoming environment. Performed treatments and provided training.

Unit Clerk

Coral Gables Hospital
Miami, FL
04.2017 - 01.2019

Provides clerical and administrative support to the nursing unit, including managing patient records, answering phones, coordinating communication, and assisting staff to ensure efficient unit operations and quality patient care.

PBX Operator/Team Lead

HCA Kendall Regional
Miami, FL
01.2015 - 01.2018

Handles incoming and outgoing calls through the hospital’s switchboard system, directs calls to appropriate departments or staff, provides information to callers, and ensures clear, professional communication at all times.

Education

Bachelor's Degree - Health Services Administration

FIU
Miami, FL
05.2018 - 03.2020

Skills

  • Administrative experience
  • Customer service experience
  • Legal expertise
  • Healthcare expertise
  • Leadership
  • Team management
  • Microsoft Office proficiency
  • Computer networking
  • Time management
  • Personal assistant support
  • High-quality service
  • Document management
  • Client relations

Timeline

Court Reporter

Esquire Deposition Solutions
09.2023 - Current

Hotel & Transfer Analyst

Royal Caribbean
10.2022 - 09.2023

Branch Operations Manager

CrossCountry Mortgage
12.2020 - 08.2022

Office Manager

Success TMS
01.2019 - 12.2020

Bachelor's Degree - Health Services Administration

FIU
05.2018 - 03.2020

Unit Clerk

Coral Gables Hospital
04.2017 - 01.2019

PBX Operator/Team Lead

HCA Kendall Regional
01.2015 - 01.2018