Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karolina Ornelas

Incline Village,NV

Summary

Proven track record in enhancing customer satisfaction and streamlining operations demonstrated during tenure at Tunnel Creek Cafe. Expert in customer service and multitasking, adept at fostering a culture of continuous learning and cleanliness. Achieved significant improvements in guest experience and team efficiency, leveraging strong communication and active learning skills. Energetic Hostess enhances customer experiences in food service setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Professional hospitality expert prepared to excel in guest relations and service excellence. Skilled in managing reservations, greeting guests warmly, and maintaining organized front-of-house environment. Strong emphasis on teamwork, adaptability, and delivering consistent, high-quality results. Exceptional communication, multitasking abilities, and positive attitude ensure welcoming and efficient experience for all guests.

Overview

4
4
years of professional experience

Work History

Restaurant Hostess

Chambers Landing
06.2023 - 09.2023
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Store Team Member

Tahoma Market
09.2022 - 04.2023
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
  • Developed strong relationships with regular customers which increased return visits.

Restaurant Hostess

Sunnyside Restaurant And Lodge
04.2022 - 09.2022
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.

Barista Manager

Tunnel Creek Cafe
06.2022 - 06.2022
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.

Child Ski Instructor

Diamond Peak Ski Resort
12.2019 - 04.2020
  • Promoted a positive learning environment with clear communication, patience, and encouragement throughout each lesson.
  • Enhanced safety awareness among students through comprehensive instruction on equipment use and slope navigation.
  • Educated students on proper skiing etiquette to foster a respectful atmosphere among all slope users.
  • Provided exceptional customer service both on the mountain and during pre-lesson consultations or follow-up conversations.

Education

No Degree - Psychology

Lake Tahoe Community College
South Lake Tahoe, CA
06.2027

High School Diploma -

Incline High School
Incline Village, NV
06.2022

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Active Learning
  • Cleanliness and hygiene

Timeline

Restaurant Hostess

Chambers Landing
06.2023 - 09.2023

Store Team Member

Tahoma Market
09.2022 - 04.2023

Barista Manager

Tunnel Creek Cafe
06.2022 - 06.2022

Restaurant Hostess

Sunnyside Restaurant And Lodge
04.2022 - 09.2022

Child Ski Instructor

Diamond Peak Ski Resort
12.2019 - 04.2020

No Degree - Psychology

Lake Tahoe Community College

High School Diploma -

Incline High School
Karolina Ornelas