Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karolina Rios-Frometa

West Palm Beach,FL

Summary

Highly organized and energetic Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

2
2
years of professional experience

Work History

Front Desk Receptionist

SkyZone Entertainment
09.2022 - 04.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Managed calls helping customers to the best of ability due to work position and directing certain calls to correct personnel.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collecting payments, remaining balances, and selling memberships.

Front Desk Agent

G&G Auto Collision Inc
11.2022 - 09.2023


  • Maintained accurate records of customers insurance information and payments.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all customers.
  • Resolved guest issues promptly, resulting in positive feedback.

Education

Forest Hill Community High School
West Palm Beach, FL
05.2024

Skills

  • Customer Service
  • Time Management
  • Listening Skills
  • Cash Handling
  • Telephone Etiquette
  • Scheduling
  • Office Organization
  • Oral and writing communication
  • Sensitive information handling
  • Skilled in Software
  • Payment Processing
  • Greeting and Seating Clients

Languages

Spanish
Native or Bilingual

Timeline

Front Desk Agent

G&G Auto Collision Inc
11.2022 - 09.2023

Front Desk Receptionist

SkyZone Entertainment
09.2022 - 04.2024

Forest Hill Community High School

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Karolina Rios-Frometa