Karolina Ryczek

• Coordinated daily scheduling for 30+ patients, managing appointment changes and optimizing provider schedules to enhance patient flow.

• Verify insurance coverage, benefits, eligibility, communicate financial information and treatment costs to patients.

• Acted as primary point of contact for patients, resolving scheduling, billing, insurance, and account-related inquiries to ensure patient satisfaction.

• Maintain accurate electronic patient records and documentation while following office procedures and confidentiality requirements. • Coordinated communication between patients, providers, insurance companies, and clinical staff to streamline daily operations.

• Manage multiple administrative priorities in a high-volume environment while maintaining accuracy and professional customer service.

• Supported day-to-day administrative operations in a fast-paced office environment, ensuring efficient front-office workflow.
• Managed high-volume phone and in-person inquiries, directing requests and providing accurate information to clients.
• Prepared, organized, and maintained documentation and electronic records with a strong focus on accuracy and confidentiality.
• Entered and updated client information in office management systems, ensuring records remained complete and current.
• Coordinated communication among clients, providers, and administrative staff to support timely resolution of requests and daily operational needs.

• Assisted clients with insurance inquiries, coverage options, policy updates, and account-related requests.
• Prepared and processed insurance documentation, policy information, and client records with attention to accuracy.
• Managed client communications, follow-ups, and appointment scheduling in a fast-paced office environment.
• Maintained accurate customer information and supported day-to-day administrative and insurance operations.
• Coordinated with team members to resolve client requests and provide timely, professional service.