Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
References
Timeline
Generic

Karoline Hoffman

DUNDALK,MD

Summary

Resourceful Executive Account Manager known for high productivity and efficient task completion. Possess specialized skills in strategic account development, client relationship management, and revenue growth strategies. Excel in communication, problem-solving, and adaptability to ensure client satisfaction and achieve business goals. Committed to leveraging these abilities for successful outcomes in fast-paced environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Executive Account Manager

Vapotherm
01.2022 - Current
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Prepared presentations for customers to explain product features and benefits.
  • Coordinated with internal teams to deliver effective solutions to customers' needs.
  • Resolved customer complaints promptly and professionally while maintaining positive relationships.
  • Reviewed monthly sales data to track progress towards goals, analyze trends, and adjust strategies accordingly.
  • Organized trade shows, events in order to promote products, services.
  • Enhanced disposable sales volume through skilled support to both new and current customers.
  • Worked through the capital sales process with different GPOs and Medical Systems.

Clinical Manager

Vapotherm
07.2019 - 12.2021
  • Provided education to respiratory therapists, physicians, and nurses related to High Velocity Therapy.
  • Supported two Account Managers during validations and implementations.
  • Worked with other Clinical Managers to find solutions for departments related to respiratory, in general.
  • Worked to expand product usage and improve disposable revenue
  • Delivered CEUs

Registered Respiratory Therapist

University of Maryland Capital Region Health
, MD
02.2018 - 07.2019
  • Provided therapeutic treatments to patients with respiratory illnesses including oxygen therapy, aerosol medication delivery, chest physiotherapy and airway clearance techniques.
  • Developed care plans for individual patients based on assessment of the patient's condition.
  • Responded promptly to emergency situations involving respiratory distress or cardiac arrest.
  • Collaborated with multidisciplinary team members to develop comprehensive plans for patient care.

Registered Respiratory Therapist Supervisor

University of Maryland Medical Center
, MD
07.2011 - 02.2018
  • Provided comprehensive supervision and mentorship to newly hired Respiratory Therapists.
  • Evaluated performance of all Respiratory Therapists, providing feedback and guidance as needed.
  • Followed established guidelines to compliantly deliver services.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.

Education

Associate of Science - Respiratory Therapy

CCBC
Baltimore, MD
05-2011

Bachelor of Science - Physical Therapy

IBMR
Brazil
01-2000

Skills

  • Customer Engagement
  • Stakeholder Management
  • Account Retention
  • Client onboarding
  • Upselling strategies
  • Territory Management
  • Strategic Planning

Languages

English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Limited

Accomplishments

  • Maryland/DC Society for Respiratory Care Director at Large
  • Annual Plan Achiever -2020
  • Disciplined Execution Winner- 2020
  • President`s Club- 2020
  • President`s Club 2022

Certification

  • BLS
  • ACLS

References

References available upon request.

Timeline

Executive Account Manager

Vapotherm
01.2022 - Current

Clinical Manager

Vapotherm
07.2019 - 12.2021

Registered Respiratory Therapist

University of Maryland Capital Region Health
02.2018 - 07.2019

Registered Respiratory Therapist Supervisor

University of Maryland Medical Center
07.2011 - 02.2018

Associate of Science - Respiratory Therapy

CCBC

Bachelor of Science - Physical Therapy

IBMR

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Karoline Hoffman