Karolyn Hayes
Kearns,UT
Summary
I am a hard worker looking for a part-time position. I have experience Interacting with people. I loved managing a convenient store. I also enjoyed customer service.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
FedEx Freight
05.2003 - 04.2008
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Manager
AmPm
06.1989 - 08.1992
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Kearns High School
Kearns, UT06.1978
Skills
- Freight Operations
- Staff Training
- Retail Sales Customer Service
- Customer Relations
- Managing Multiple Tasks
- Retail Materials Management
- Call Center Operations
- Store Maintenance
- Customer Service
- Typing Proficiency
- Order Processing
- Money Handling Abilities
Timeline
Customer Service Representative
FedEx Freight
05.2003 - 04.2008
Manager
AmPm
06.1989 - 08.1992
Kearns High School
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