Karolynn Karnehm
Lakeland,FL
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
Work History
Server
Applebees
Lakeland, FL
04.2021 - Current
- Grilled meats and vegetables to satisfy daily menu demands and enhance guest satisfaction.
- Maintained cleanliness and organization of grilling stations to uphold health standards and support efficient service.
- Collaborated with kitchen staff to streamline meal preparation and ensure timely service.
Assistant Store Manager
Second Curves Consignment
Lakeland, FL
08.2018 - 11.2020
- Identified needs of customers promptly and efficiently.
- Resolved customer issues with knowledgeable and friendly service to enhance overall satisfaction.
- Assisted with customer requests and answered questions to improve satisfaction.
- Engaged customers in conversation using effective interpersonal skills to foster positive relationships.
- Proposed ideas and solutions that improved team performance and customer service outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed inventory and supplies to ensure materials were available when needed.
- Completed day-to-day duties accurately and efficiently.
- Managed household errands and other essential duties.
Kitchen Prep Cook
Bob Evans
Lakeland, FL
04.2016 - 11.2016
- Prepared food items for line service and front of house, ensuring quality and readiness for customer orders
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Elderly Caregiver, waitstaff
Merril Gardens assisted living
Albertville, AL
10.2012 - 11.2013
- Executed caregiver tasks and responsibilities to support residents' well-being.
- Took and placed orders for the residents.
- Cleaned and restocked dining room and kitchen.
- Completed day-to-day duties accurately and efficiently.
- Proposed and implemented ideas to improve team collaboration and service quality.
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
Crew Member
McDonald's
Naples, FL
04.2011 - 11.2011
- Delivered attentive service to customers in person and over the phone, enhancing their overall experience.
- Supported customer inquiries and resolved issues to boost satisfaction.
- Identified needs of customers promptly and efficiently.
- Collaborated with diverse team members to achieve goals and effectively address product and service-related challenges.
- Completed day-to-day duties accurately and efficiently.
- Operated equipment and machinery according to safety guidelines.
Applebee's bar and grille
NPR
Naples, FL
03.2008 - 04.2011
- Grilled a variety of meats and vegetables to meet daily menu demands.
- Maintained cleanliness and organization of grilling stations throughout shifts.
- Collaborated with kitchen staff to ensure timely meal preparation and service.
- Resolved issues quickly during peak service times to maintain workflow efficiency.
- Restocked utensils, napkins, plates, and cups to maintain supply during shifts.
- Assisted in training new staff members on proper grilling techniques.
- Prepared grilled foods such as burgers, steaks, seafood, vegetables, and other items according to customer orders.
- Demonstrated knowledge of menu items and how they are prepared.
- Rotated stock on shelves to ensure product freshness and availability of products at all times.
- Communicated effectively with coworkers regarding timing of orders or changes in the menu.
- Cleaned work areas and equipment following established sanitation procedures.
- Maintained clean and orderly appearance throughout kitchen and dining area.
92G Food Service Specialist
United States Army Reserve
Lakeland, FL
08.2007 - 02.2009
- Food service specialist ( 92G ) in the Army
- Prepared and packaged meals for soldiers during training exercises.
- Managed food inventory, ensuring optimal storage conditions to maintain food quality.
- Developed menus that met nutritional guidelines for military personnel.
- Coordinated dining facility operations to deliver efficient meal services during military exercises and events.
- Ensured compliance with food safety regulations.
- Adhered to all sanitation regulations while preparing meals for consumption by personnel in the field.
- Cooked items according to recipes using various cooking techniques.
- Inspected meals for quality control purposes before serving them to personnel.
- Operated kitchen equipment and maintained cleanliness standards.
- Performed daily cleaning duties such as sanitizing work surfaces and washing dishes and utensils.
- Completed day-to-day duties accurately and efficiently.
- Proposed and implemented innovative solutions that improved team collaboration and service delivery.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Shift Manager
Firehouse Subs
Lakeland, FL
12.2006 - 07.2007
- Supervised daily operations to enhance service delivery and team performance.
- Trained and mentored team members on customer service standards.
- Managed inventory levels and conducted stock checks to minimize shortages.
- Implemented operational procedures to enhance efficiency and safety.
- Coordinated shift schedules to optimize staff coverage and productivity.
- Resolved customer complaints swiftly to uphold satisfaction and loyalty.
- Monitored food preparation processes for adherence to health regulations.
- Managed daily cash intake by counting out registers and tabulating profits.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Education
Certificate - Culinary
Traviss Technical College
Lakeland, FL 05.2017 - 05.2018
Lake Gibson Senior High
Lakeland, FLSkills
- Dining customer service
- Order management
- Point of sale (POS) system operations
- Menu preparation
- Food safety
- Upselling techniques
- Suggestive selling
- Responsible beverage service
- Customer Service
- Shift management
- Kitchen operations
- Quality assurance
- Inventory management
- Cleanliness standards
- Team collaboration
- Effective communication
- Time management
- Staff training
- Calm demeanor
- Professional demeanor
- Strong work ethic
- Cash handling
- Caregiving
- Effective customer upselling
- Effective customer upselling
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteSalary Range
$15/hr - $1000/hrTimeline
Server
Applebees
04.2021 - Current
Assistant Store Manager
Second Curves Consignment
08.2018 - 11.2020
Certificate - Culinary
Traviss Technical College
05.2017 - 05.2018
Kitchen Prep Cook
Bob Evans
04.2016 - 11.2016
Elderly Caregiver, waitstaff
Merril Gardens assisted living
10.2012 - 11.2013
Crew Member
McDonald's
04.2011 - 11.2011
Applebee's bar and grille
NPR
03.2008 - 04.2011
92G Food Service Specialist
United States Army Reserve
08.2007 - 02.2009
Shift Manager
Firehouse Subs
12.2006 - 07.2007
Lake Gibson Senior High