Karra Nabors
Newport News,United States
Summary
Knowledgeable and dedicated customer service and sales professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Writer
Sabaias Forever
04.2024 - Current
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
Server Shift Leader
Texas Roadhouse Restaurant
08.2013 - Current
- Cultivated warm relationships with regular customers.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Store Manager
The Children’s Place
07.2016 - 07.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Pharmacy Technician
CVS Pharmacy
09.2017 - 04.2019
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
High School Diploma -
Cave Spring High School
Roanoke, VAAssociate of Arts - Marketing
Virginia Western Community College
Roanoke, VASkills
- P>Customer relationship management
- Human resource management
- Guest relations management
- Compliance standards
- Order accuracy
- Shipping and receiving in long term retail management experience
Certification
Diamondtology - Certified, one year course on the study of diamonds while employed as a retail manager in fine jewelry.
Timeline
Service Writer
Sabaias Forever
04.2024 - Current
Pharmacy Technician
CVS Pharmacy
09.2017 - 04.2019
Store Manager
The Children’s Place
07.2016 - 07.2019
Server Shift Leader
Texas Roadhouse Restaurant
08.2013 - Current
High School Diploma -
Cave Spring High School
Associate of Arts - Marketing
Virginia Western Community College