Karren Stafford
Reynoldsburg,OH
Summary
Skilled Patient Care Coordinator familiar with case management and care planning. 35-year history working in busy healthcare settings. Comprehensive understanding of care spectrum and processes for care coordination.
Overview
23
23
years of professional experience
Work History
Lead Patient Care Coordinator
OFFOR Health
05.2020 - Current
- Assist the Patient Care Coordinator Director-have trained 3 Directors in my time with OFFOR Health
- Streamline communication between healthcare providers, resulting in improved patient outcomes.
- Triage inbound calls effectively and directing them to appropriate personnel as needed.
- Enhance patient care by implementing efficient scheduling and coordination processes.
- Discuss medical histories with patients in effort to provide most effective medical advice.
- Support case day clinical staff in providing care by handling case day issues that arise
- Assist billing department with insurance verification
- Lead a team of 13 Patient Care Coordinators
- Troubleshoot computer issues with scheduling/chart management
Medical Assistant
Ohio Heart Group
04.2019 - Current
- Responsible for patient registration
- Also responsible for triaging patients, including vital signs, history and performing EKGS
- Also responsible for venipuncture and other clerical and clinical duties as needed.
Billing Specialist
Optum Services
06.2016 - Current
- Verify invoices submitted by clients for necessary information before entering charges and submitting for payment.
Medical Assistant
Medical Placement Staffing
01.2010 - Current
- Capitol City Cardiology
- Responsible for obtaining vitals/chief complaints on patients
- Responsible for performing EKGs, holter and event recorders
- Responsible for phoning in prescriptions.
Motorcycle Sales Associate
AD Farrow Harley Davidson, LLC
12.2014 - 05.2016
- Product knowledge of current and past Harley models
- Sales of new and pre-owned motorcycles
Medical Assistant
Metropolitan OB/GYN
09.2013 - 10.2014
- Responsible for triaging patient calls
- Scheduling/pre-certing surgeries/procedures at hospital/surgery center
- Phoning in prescriptions
- Assisting physician with office procedures
Medical Assistant
Mt Carmel Health Providers, Inc
10.2010 - 10.2011
- Mt
- Carmel Neurology Providers at East
- Responsible for obtaining vital signs/chief complaints on patients
- Responsible for scheduling/pre-certifying tests/procedures
- Responsible for triaging patient phone calls
- Responsible for phoning in prescriptions
Medical Placement Staffing
05.2010 - 10.2010
- Responsible for obtaining vitals and chief complaints on patients
- Scheduling/pre-certifying tests/procedures
- Phoning in prescriptions
- Triaging patient phone calls
- Act as liaison between physician and patient
Medical Assistant
Colon & Rectal Surgery Inc
12.2007 - 07.2009
- Jaswant Madhavan, M.D
- Responsible for obtaining vital signs and chief complaints/histories on patients at their visits and assist surgeon with office procedures
- Schedule surgeries/tests/other procedures
- Review lab/test results and notified physician of any abnormalities
- Triage patient phone calls/phone in prescriptions
- Act as a liaison between the patient and the physician
- Pre-cert procedures/surgeries with insurance companies
Medical Assistant
Central Ohio Colon & Rectal Surgery, Inc
08.2006 - 12.2007
- Ohio
- John S
- Park, M.D
- Responsible for obtaining vital signs and chief complaints/histories on patients at their visits and assist surgeon with office procedures
- Schedule surgeries/tests/other procedures
- Review lab/test results and notified physician of any abnormalities
- Triage patient phone calls/phone in prescriptions
- Act as a liaison between the patient and the physician
Office Manager
Central Ohio Colon & Rectal Surgery, Inc
08.2004 - 02.2006
- Ohio
- Responsible for a 3 physician practice with 8 office staff
- Responsible for accounts payable/charge entering and payment posting
- Responsible for hiring/firing employees and annual reviews
- Assisted with other duties of the office to make operations run smoothly
Front Office Manager
University Cardiology, Inc
11.2002 - 04.2004
- Manmohan Katapadi, M.D
- Responsible for both clinical and clerical staff
- Oversee the daily functions of a new and thriving practice
- Scheduled patients for procedures
- Triaged phone calls/phoned in prescriptions
- Assisted with patient discharge from hospital, including medication changes/updates
- Typed/proofed the physician's dictation and coordinated the physician's meetings
Office Manager
Bexley Family Health and Sports Medicine
06.2001 - 11.2002
- Supervised 2 front office staff and 3 medical assistants
- Posted the daily charges, processed insurance checks, and investigated delinquent accounts
- Responsible for credentialing a new physician to the practice
- Assisted the physician as a medical assistant when needed
Education
Columbus State Community College
NursingCentral Ohio Technical College
High school diploma - Pre-Medicine
Pickerington High School
Pickerington, OH06.1984
Skills
- Medical Billing
- Medical Insurance
- Patient Care Assessment
- Cross-Functional Teamwork
- Problem Identification
- Organizational Skills
- Patient Registration
- Process Improvements
- Electronic Medical Record Software
- Patient documentation
- Multitasking ability
Personal Information
Title: Medical Assistant - Medical Placement Staffing
Timeline
Lead Patient Care Coordinator
OFFOR Health
05.2020 - Current
Medical Assistant
Ohio Heart Group
04.2019 - Current
Billing Specialist
Optum Services
06.2016 - Current
Motorcycle Sales Associate
AD Farrow Harley Davidson, LLC
12.2014 - 05.2016
Medical Assistant
Metropolitan OB/GYN
09.2013 - 10.2014
Medical Assistant
Mt Carmel Health Providers, Inc
10.2010 - 10.2011
Medical Placement Staffing
05.2010 - 10.2010
Medical Assistant
Medical Placement Staffing
01.2010 - Current
Medical Assistant
Colon & Rectal Surgery Inc
12.2007 - 07.2009
Medical Assistant
Central Ohio Colon & Rectal Surgery, Inc
08.2006 - 12.2007
Office Manager
Central Ohio Colon & Rectal Surgery, Inc
08.2004 - 02.2006
Front Office Manager
University Cardiology, Inc
11.2002 - 04.2004
Office Manager
Bexley Family Health and Sports Medicine
06.2001 - 11.2002
Columbus State Community College
NursingCentral Ohio Technical College
High school diploma - Pre-Medicine
Pickerington High School
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