Karrie Pearson
Yuma,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Concierge
Hackberry Creek Country Club
01.2022 - 02.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Office Specialist
San Bernardino County Sheriff's Department
11.2003 - 08.2021
- Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.
- Reduced errors in data entry tasks by meticulously reviewing documents and cross-referencing information.
- Provided exceptional support during peak periods, regularly prioritizing tasks based on urgency while maintaining attention to detail.
- Maintained an organized workplace environment by routinely restructuring workspaces according to evolving needs or priorities.
Store Manager
Wilson Leather Outlet
03.1996 - 02.2003
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Associate of Arts - Business
Victor Valley College
Victorville, CA04.1992
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Excellent Multitasking
- Proactive attitude
Timeline
Concierge
Hackberry Creek Country Club
01.2022 - 02.2024
Office Specialist
San Bernardino County Sheriff's Department
11.2003 - 08.2021
Store Manager
Wilson Leather Outlet
03.1996 - 02.2003
Associate of Arts - Business
Victor Valley College
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