Karrina Avila
Devon Self Storage
Racine,WI
13
years of professional experience
Experienced operations leader with 12+ years in retail and facility management, known for staff development, inventory control, and customer service. Skilled in daily operations, cash handling, and budget control.
Professional with solid background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.
Work History
Assistant General Manager
1 Year 2 Months- Managed daily facility operations, ensuring smooth leasing, customer service, and property administration.
- Trained staff on rental procedures, account management, and service standards.
- Monitored delinquent accounts, followed collections processes, and supported revenue recovery efforts.
- Conducted property inspections to verify cleanliness, security, and maintenance readiness.
- Resolved tenant concerns promptly, strengthening retention and service satisfaction.
- Handled cash accurately and prepared deposits.
- Maintained accurate records for leases, payments, and compliance documentation.
- Resolved problems promptly to elevate customer approval.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
Store Manager
10 Years- Directed daily store operations, maintaining sales floor readiness, merchandise presentation, and customer service standards.
- Managed associate schedules, task assignments, and performance coaching to support efficient coverage.
- Oversaw inventory control, stockroom organization, and product replenishment to reduce out-of-stock conditions.
- Enforced cash handling procedures, register accuracy, and safe deposit processes.
- Trained new hires on POS transactions, recovery routines, and customer engagement expectations.
- Resolved escalated customer concerns promptly, preserving service quality and store loyalty.
- Led opening and closing procedures, ensuring operational readiness and consistent execution of daily priorities.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
Assistant Manager, Customer Service
1 Year 8 Months- Resolved customer concerns and escalated issues to maintain service standards and satisfaction.
- Processed transactions accurately using POS systems and handled cash control procedures.
- Supported store openings, closings, and daily operational tasks with consistent attention to detail.
- Assisted with merchandising, stocking, and planogram execution to maintain sales floor readiness.
Education
High School Diploma
- Honor Roll
- 3.7 GPA
Skills
Staff management
Inventory control
Operations management
Staff development
Team leadership expertise
Employee relations
Training and development background
Budget control
Employee scheduling
Customer relationship management (CRM)
Budgeting and cost control
Customer service
Staff hiring
Customer service management
Timeline
Assistant General Manager
Devon Self Storage
08.2025 - CurrentRead More
Store Manager
Family Dollar
04.2015 - 04.2025Read More
Assistant Manager, Customer Service
Dollar General Store
07.2013 - 03.2015Read More
White Lake
High School Diploma
Read More