Karson Baldwin
Atlanta,GA
Summary
Dynamic leader with a proven track record at Urban Air Trampoline and Adventure Park, excelling in customer service and team leadership. Expert in enhancing customer satisfaction, resolving conflicts, and boosting team performance through effective mentoring. Skilled in negotiation and problem resolution, consistently achieving goals and fostering strong relationships with customers and suppliers.
Overview
2
2
years of professional experience
Work History
Manger
Urban Air Trampoline and Adventure Park
Columbus, GA
01.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Bachelor of Science - Biology
Clark Atlanta University
Atlanta, GA12-2028
Skills
- Customer service
- Team leadership
- Verbal and written communication
- Documentation and reporting
- Negotiation
- Positive attitude
- Problem resolution
- Multitasking
- Staff training
- Good judgment
- Self motivation
Accomplishments
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Timeline
Manger
Urban Air Trampoline and Adventure Park
01.2023 - Current
Bachelor of Science - Biology
Clark Atlanta University