Kary Silva
Henderson,NV
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, strong work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results driven with a passion for growth and efficiency to meet company's needs and increase service value.
Overview
13
13
years of professional experience
Work History
Case Manager
SSTAR
Fall River, MA
01.2025 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Patient Access Representative
Hawthorn Medical Associates
North Dartmouth, MA
12.2022 - 12.2024
- Managed and responded to inbound telephone communications.
- Organized schedules for appointments.
- Completed FMLA documentation efficiently.
- Coordinated authorization protocols for prescription drugs.
- Coordinated biopsies across multiple departments.
- Processed referral requests alongside corresponding medical record submissions.
- Coordinated future appointments during patient checkout.
- Maintained the most current and precise demographic data in patient records.
Patient Registration Representative
Greater New Bedford Community Health Center
New Bedford, MA
09.2021 - 12.2022
- Coordinated and arranged appointment schedules.
- Managed and directed inbound calls promptly.
- Managed payment collection for co-payments.
- Ensured all medical records contained the most current information.
- Facilitated patient pre-registration before scheduled appointments.
Patient Access Specialist
Southcoast Physician's Group
New Bedford, MA
06.2017 - 09.2021
- Managed efficient appointment and procedure schedules.
- Handled patient medical record requests.
- Corrected patient's medical record demographics for accuracy.
- Triaged messages to determine the appropriate clinical path.
- Generated patient letters and processed FMLA paperwork upon request.
- Coordinated with physician offices to secure necessary referrals for insurance.
- Performed faxing, copying, and scanning of essential medical documentation.
- Managed collection of copays and reconciled transactions during each shift.
Health Unit Coordinator
Southcoast Hospital's Group
New Bedford, MA
11.2011 - 06.2017
- Supported healthcare teams in preparing and finalizing discharge forms.
- Managed inquiries from various departments concerning patient treatment.
- Scheduled patient diagnostic evaluations.
- Scheduled follow-up medical visits post-hospital discharge.
- Organize pager assignments for the forthcoming nurse shift.
- Facilitate operational needs of nursing team.
Education
Forensic Physiology -
Arizona State University
Tempe, AZ12.2025
Bachelor of Science - Psychology
Bridgewater State University
12.2024
Associates in Science -
Bristol Community College
12.2016
High school or equivalent -
New Bedford High School
12.2008
Skills
- Medical Terminology
- Portuguese
- Spanish
- EMR Systems
Timeline
Case Manager
SSTAR
01.2025 - Current
Patient Access Representative
Hawthorn Medical Associates
12.2022 - 12.2024
Patient Registration Representative
Greater New Bedford Community Health Center
09.2021 - 12.2022
Patient Access Specialist
Southcoast Physician's Group
06.2017 - 09.2021
Health Unit Coordinator
Southcoast Hospital's Group
11.2011 - 06.2017
Bachelor of Science - Psychology
Bridgewater State University
Associates in Science -
Bristol Community College
High school or equivalent -
New Bedford High School
Forensic Physiology -
Arizona State University