Karyl Sanders
Hockley,Texas
Summary
Dedicated professional with a proactive approach and rapid learning capabilities. Demonstrates a strong work ethic and effective communication skills. Committed to contributing to team success and achieving organizational objectives..
Overview
15
15
years of professional experience
Work History
CSR
Magnolia Veterinary Hospital
Magnolia, Texas
08.2022 - Current
- Delivered exceptional service and focused attention to customers during face-to-face interactions and phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Managed customer accounts and updated information accurately.
- Handled high-volume calls while maintaining quality interactions.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Adhered to company's established protocols for handling confidential data.
- Answered inbound calls, chats and emails to facilitate customer service.
CSR
South Shore Veterinary Care
Kihei, Hawaii
02.2011 - 06.2022
- Managed customer accounts and updated information accurately.
- Trained new staff on customer service protocols and systems.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Provided customer service support to customers over the phone and by email.
- Performed account maintenance activities such as updating client information in databases.
- Demonstrated excellent verbal communication skills when interacting with customers.
- Developed strong relationships with customers to ensure satisfaction and loyalty.
Education
High School Diploma -
Holly Senior High School
Holly, MISome College (No Degree) - CAD
Ferris State University
Big Rapids, MISome College (No Degree) - Computer Sciences
Suomi College
Hancock, MISkills
- Data confidentiality protocols
- Multi-tasking efficiency
- Customer service delivery
- Attention to detail
- Flexibility in change
- Organization
- Friendly, positive attitude
- Teamwork and collaboration
- Customer account management
- Customer focus
- Client relations
- Money handling
- Empathy and patience
- Payment processing
- Appointment scheduling
- Punctuality and reliability
Affiliations
- Enjoy spending time outdoors and in the garden.
- Love to sew, and learning to quilt.
References
References available upon request.
Timeline
CSR
Magnolia Veterinary Hospital
08.2022 - Current
CSR
South Shore Veterinary Care
02.2011 - 06.2022
High School Diploma -
Holly Senior High School
Some College (No Degree) - CAD
Ferris State University
Some College (No Degree) - Computer Sciences
Suomi College
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