Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Affiliations
Timeline
Generic

Karyme Aguilar

Imperial Beach,CA

Summary

Adept at driving guest satisfaction and team efficiency, my experience at SeaWorld Parks & Resorts honed my skills in guest engagement and team management. Leveraging bilingual communication and multitasking abilities, I lead initiatives that significantly enhanced the guest experience, providing the necessary aid to the Guest Arrival department.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Guest Service Team Leader

SeaWorld Parks & Resorts
San Diego, CA
02.2023 - Current
  • Greeted guests upon arrival, provided information about services and amenities, and responded to inquiries.
  • Assigned tasks to team members based on their skillset, availability and workload requirements.
  • Coordinated daily activities of guest service team members to ensure efficient operations.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Resolved customer complaints in a professional manner while maintaining the highest level of service.
  • Monitored staff performance, identified training needs and implemented corrective action when necessary.
  • Developed strategies to increase customer satisfaction ratings and enhance overall guest experience.
  • Provided feedback to management on areas for improvement within the department or organization.

Guest Service Representative

SeaWorld Parks & Resorts
San Diego, CA
07.2022 - 02.2023
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Resolved customer disputes in a professional manner while maintaining positive relationships.
  • Provided information about upcoming events and performances to customers.
  • Ensured that all sales transactions were completed accurately and efficiently.
  • Managed multiple tasks simultaneously in a fast-paced environment.
  • Processed customer payments quickly and returned exact change and receipts.
  • Performed daily opening and closing procedures such as counting money, reconciling tills.

Education

High School Diploma -

Mar Vista High School
Imperial Beach, CA
06-2022

Skills

  • Guest engagement
  • Team management
  • Customer retention
  • Delegation and supervision
  • Sales
  • Bilingual communication
  • Policy enforcement
  • Flexible and adaptable
  • Public speaking
  • Multitasking Abilities

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • Licensed in Adult & Child First Aid/CPR/AED services.

Accomplishments

  • -Received ACE cards five months into my position as a Guest Service ambassador.
  • Placed in charge of the cash control finances in Guest Arrival for a year.

Affiliations

  • Help my father run his car dealership business on my days off.

- Collect car payments from clients.

- Complete cashier checks at the bank.

- Communicate with clients regarding car sales and paperwork.

Timeline

Guest Service Team Leader

SeaWorld Parks & Resorts
02.2023 - Current

Guest Service Representative

SeaWorld Parks & Resorts
07.2022 - 02.2023

High School Diploma -

Mar Vista High School

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Karyme Aguilar