Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karyme Mora-Montoya

Schaumburg,Illinois

Summary

Assimilating and customer-focused professional with a year and a half of experience delivering outstanding service in a retail setting. Tasks such as assisting customers with product selection, providing expert advice, and ensuring a positive shopping experience. Adept at problem-solving, fostering positive relationships, and contributing to overall store success.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

The Home Depot
07.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Associate of Science - Pre-Medicine

William Rainey Harper College
Palatine, IL
05.2025

High School Diploma -

Hoffman Estates High School
Hoffman Estates, IL
05.2022

Skills

  • Order Processing
  • Computer Proficiency
  • Call Center Operations
  • Customer Service
  • Client Relations
  • Bilingual
  • Active Listening
  • Medical Terminology Knowledge
  • Problem-Solving Abilities
  • Adaptability

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Representative

The Home Depot
07.2022 - Current

Associate of Science - Pre-Medicine

William Rainey Harper College

High School Diploma -

Hoffman Estates High School

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Karyme Mora-Montoya