Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karyna Kapralenko

Chicago,IL

Summary

Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements, and payments. Trainable and committed to creating a warm and inviting atmosphere. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking to secure a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Hostess

Fairmont Grand Hotel
Kyiv
08.2017 - 03.2019

Welcomed restaurant guests warmly and escorted them to their tables, maintaining high standards of service.

Assisted in organizing banquets and special events, working closely with both staff and clients for seamless execution.

Utilized the POS system for efficient order processing and payment handling.

Contributed to elevated customer satisfaction through a personal and attentive service approach.

Hostess

Buddha Bar Basement
Kyiv
04.2016 - 06.2017

Greeted guests at a high-end restaurant, ensuring a luxurious and welcoming experience.

Managed reservations and seating arrangements to maintain optimal table flow and guest satisfaction.

Coordinated with servers and kitchen staff to ensure smooth service for guests.

Provided personalized service to enhance the guest experience, which led to increased customer loyalty.

Education

Master Of Business - Banking, Insurance, And Trading

Ukrainian State Railway Academy
Kharkiv, Ukraine
10.2019

Diploma - Business Manager

Kharkiv College of Transport Technology
Kharkiv, Ukraine
06.2017

Skills

  • Customer service expertise
  • Interactive communication skills
  • Greeting guests
  • Exceptional communication
  • Hospitality service expertise
  • Guest complaint resolution
  • Efficient collaboration
  • Special requests handling

Timeline

Hostess

Fairmont Grand Hotel
08.2017 - 03.2019

Hostess

Buddha Bar Basement
04.2016 - 06.2017

Master Of Business - Banking, Insurance, And Trading

Ukrainian State Railway Academy

Diploma - Business Manager

Kharkiv College of Transport Technology
Karyna Kapralenko