Karynne Storlazzi
Braintree,MA
Summary
Experienced General Manager bringing demonstrated success in developing and motivating strong restaurant teams to assist dozens customers hourly. Keeps all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members alike.
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
6
6
years of professional experience
Work History
Head Bartender
Liberty & MAIN
07.2023 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Handled establishment social media accounts, increasing customer traffic and bolstering business.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
Assistant General Manager
Liberty & MAIN
02.2022 - 06.2023
- Motivated, trained, and disciplined employees to maximize performance.
- Worked closely with restaurant owner to develop and implement marketing initiatives.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Managed team of up to 50 restaurant staff, maintaining exceptional customer service and quality standards.
- Developed unique events and special promotions to drive sales.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled cash accurately and prepared deposits.
Server
Crossing Nines At Granite Links Golf Club
06.2017 - 07.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Intern
Rob Peters Entertainment
01.2019 - 05.2019
- Scheduled social media postings to advertise products and generate site traffic.
- Supported planning, communications and scheduling of events.
- Contacted vendors, venue and stakeholders.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
Education
Bachelor of Science - Business Administration
Stonehill College
North Easton, MA05.2020
Skills
- High-Volume Environments
- Customer Engagement and Satisfaction
- Interpersonal and Written Communication
- Restaurant Operation
- Performance Improvement, Training, and Development
- Hospitality and Accommodation
- Employee Recruitment
- Teamwork and Collaboration
- POS Terminal Operation
- Public Relations
Timeline
Head Bartender
Liberty & MAIN
07.2023 - Current
Assistant General Manager
Liberty & MAIN
02.2022 - 06.2023
Intern
Rob Peters Entertainment
01.2019 - 05.2019
Server
Crossing Nines At Granite Links Golf Club
06.2017 - 07.2021
Bachelor of Science - Business Administration
Stonehill College
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