Kasandra Armstrong
Summary
Adaptable Psychology major currently attending Touro College remotely, with 10+ years of work experience. Ambitious, career-focused job seeker, anxious to obtain an entry-level professional position to help launch career while achieving company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detailed Client Service Associate Known for Having Great Organizational Skills. Gifted at Working With All Types of Customers. Looking for a New Role Where Hard Work and Dedication Will Be Highly Valued.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service, IRS
01.2022 - Current
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Updated account information to maintain customer records.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Medical Assistant
Emory Decatur Hospital, Food & Nutrition
08.2021 - 08.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
GENERAL WAREHOUSE ASSOCIATE
Amazon Logistics
09.2020 - 01.2022
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated RF scanners to track merchandise and verify contents of containers.
Educational Assistant
NYC Department of Education
11.2010 - 08.2019
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Provided support to help students with special needs learn and grow.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
CALL CENTER REP/FRONT DESK RECEPTIONIST
Apex Technical School
03.2010 - 05.2013
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
Education
No Degree - Medical Assisting
Altierus Career College
Norcross, GABachelor of Arts - Psychology
TOURO COLLEGE
New York, NY06.2026
Certificate of CompletionClaims Adjuster / Property - Insurance
Beneficial Estate Transactioners
Decatur, GA05.2024
Skills
- Retail Sales Customer Service
- Staff Training
- Report Preparation
- Microsoft Word
- Customer Relations
- Microsoft PowerPoint
- Account Management
- Office Equipment Proficiency
- Conflict Resolution
Accomplishments
- CPR/FIRST AID/AED Teaching Assistant License - level 2
- Awards & Honors, New Life Tabernacle Hospitality Committee "Worthy of Double Honor" Award New York City Counsel Citation
- Exemplary Honoring Service Extracurricular Activities Group Fitness
- Influencer at Serendipity 2 - Women's Rehabilitation Center Chalk
- Heroes nonprofit organization- community building
Timeline
Customer Service Representative
Internal Revenue Service, IRS
01.2022 - Current
Medical Assistant
Emory Decatur Hospital, Food & Nutrition
08.2021 - 08.2022
GENERAL WAREHOUSE ASSOCIATE
Amazon Logistics
09.2020 - 01.2022
Educational Assistant
NYC Department of Education
11.2010 - 08.2019
CALL CENTER REP/FRONT DESK RECEPTIONIST
Apex Technical School
03.2010 - 05.2013
No Degree - Medical Assisting
Altierus Career College
Bachelor of Arts - Psychology
TOURO COLLEGE
Certificate of CompletionClaims Adjuster / Property - Insurance
Beneficial Estate Transactioners
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